Customer Service Assistant

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The Institute for Teaching and Learning Innovation (ITaLI) is looking for an experienced Customer Service Assistant

Summary about this job

Management - Universities

Company: University of Queensland

Location: Brisbane

Work type: Full Time

Salary: n\a

Phone: +61-3-5405-7481

Fax: +61-3-1929-9853

E-mail: n\a

Site:

Detail information about job Customer Service Assistant . Terms and conditions vacancy

UQ Job: 504526

The Institute for Teaching and Learning Innovation (ITaLI) is taking a leading role in teaching and learning, professional education and innovation. ITaLI is an integrated teaching, research and service delivery centre for teaching and learning practices at UQ. ITaLI seeks to establish and maintain a flexible operating structure to drive and support innovation and excellence for these activities.

The role

The successful appointee will assist the Deputy Director (Strategy and Operations) by providing reception and administrative support to ITaLI. These responsibilities specifically include servicing the reception desk, assisting with bookings, catering and events, administering internal and external contact databases, inducting and offboarding staff, students and visitors, processing building access applications and other administrative tasks as required.

The person

Applicants should possess relevant experience in administration or operational support as well a high level of interpersonal skills and sensitivity to deal with confidential matters. You should also have the ability to use initiative, organise and prioritise tasks with minimal supervision, and the ability to meet competing deadlines. Experience applying corporate business practices would be advantageous, as well as the capacity to apply an assertive approach to time management and problem solving.

The University of Queensland values diversity and inclusion and actively encourages applications from those who bring diversity to the University. Please refer to the University’s Diversity and Inclusion webpage (https://staff.uq.edu.au/information-and-services/human-resources/diversity) for further information and points of contact if you require additional support.  

This role is a full-time position; however flexible working arrangements may be negotiated.

Accessibility requirements and/or adjustments can be directed to the contact person listed in the job advertisement.

Remuneration

This is a full-time, fixed term appointment at HEW Level 4. The remuneration package will be in the range $59,429.60 - $63,305.88  p.a., plus employer superannuation contributions of up to 17% (total package will be in the range $69,532.63 - $74,067.88  p.a.).

Position Description

HEW4 Position description Customer Service Assistant.pdf

Enquiries

To discuss this role please contact Jill Penridge on + 61 7 3365 9034  or [email protected] .

To submit an application for this role, use the Apply button below. All applicants must supply the following documents: Cover letter, Resume and Selection Criteria responses.

For information on completing the application process click here.

Closing Date:

29 July 2018 at 11:55pm E.Australian Standard Time

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