Training & Development Coordinator

Summary about this job

Detail information about job Training & Development Coordinator . Terms and conditions vacancy

• Join a successful & sought after travel industry organisation in a NEW role!
• Developing e-learning materials & training manuals for a large team
• Training existing staff members & assist in induction and on boarding process

We are looking for an experienced training specialist whether in the travel industry or outside of the industry to be apart of this growing businesses next area of focus!
Easy location by public transport or car, onsite parking & career progression opportunities for the right candidate.


JOB DESCRIPTION:

• Training new recruits, organising Training schedule for Induction
• Training and developing existing staff
• Creating training manuals and e-learning content
• Developing the Online Learning Platform and encouraging engagement
• Assisting staff and floor walking, TL replacement when needed
• Be the “go to person” for all new recruits and current staff requiring help
• Facilitating the implementation of new systems
• Work closely with the Training Manager to ensure Call Quality performances improve
• Work closely with the Training Manager and assist with managing team’s plan
• Work closely with external suppliers to organise key Product training


EXPERIENCE REQUIRED:


• Positive Attitude
• Trainer Skills (preferable experience - previously or currently worked as Trainer/Teacher in a call centre environment)
• Analytical thinker able to write training manuals
• Excellent communication skills both written and verbal
• Outstanding Management and organisational skills with the ability to multi task
• Be professional with a vibrant, flexible and happy manner and ‘can do’ attitude
• Ability to prioritise workload
• Ability to work autonomously and be self-motivated
• Strong IT skills
• Strong Microsoft Suite Skills (PowerPoint, Excel with reporting ability)
• Ability to adapt to a changing training environment and schedule (flexibility a must)


THE PACKAGE:

You will have a discussion with the Training & Development Manager on your salary expectations along with what you can bring to the table. However, you will be awarded very generously with company benefits & also industry benefits ontop of a solid base salary.


INTERESTED:

If you have the experience & feel like showing an expression of interest - please email SERENA on [email protected] or click APPLY NOW below.

This role won't last long so shortlisting will happen immediately for the right candidate.