Student Coach
Join a unique and progressive team in a role which is crucial to the success of our students. Help advance our students through positive Psychology.
Summary about this job
Student Services
Company: Online Education Services
Location: Melbourne
Work type: Contract/Temp
Salary: n\a
Phone: +61-8-9236-7115
Fax: +61-3-8366-3287
E-mail: n\a
Site: n\a
Detail information about job Student Coach. Terms and conditions vacancy
- Engaging & vibrant organisational culture
- Student advocacy which reflects respect, progress & innovation
- High growth industry & strong shareholder backing
Online Education Services (OES)
OES has strong shareholder backing from both SEEK Limited and Swinburne University and is majority owned by SEEK Limited, the global leader in the creation and operation of online employment markets. Swinburne University is a vibrant, multicultural, innovative and student-focused university with over 50,000 students. SEEK operates across 19 countries, is listed on the Australian Securities Exchange with a market capitalisation close to A$6 billion and has been placed in the Top 20 Most Innovative Companies Globally by Forbes. Together this partnership has successfully formed a true leader in quality online education.
Why us?
We have experienced tremendous growth and success in just 6 years. Through each chapter and each milestone, we have celebrated our success, empowered and developed our people and continued to take pride in the success of our students, and the preservation of our values based culture. We use regular feedback and insights from our people to help inform and boost engagement and have a dedicated team who ensure buzzing social events and activities across the year. The best part is, we take our time in consistently recruiting inspired, friendly and passionate people for you to work alongside.
The role
The role is full-time and a 6 month contract until the end of the year. To be considered you must have a minimum bachelor level qualification and 2 years' minimum work experience within a telephone support based role. A degree in Social Work, Coaching or Psychology is valuable but not essential.
Are you looking be surrounded by fantastic people and a place where you can make a difference? If you are keen to coach and encourage students with practical solutions at a crucial point in their study journey then keep reading.
As part of the student coaching team, you can expect to have practical, solutions based conversations aimed at supporting students through their studies. We are looking for passionate, proactive, empathetic and resourceful team members capable of facilitating a measurable difference in student retention and engagement. The role requires you to make outbound calls to students, so you must enjoy interacting and building rapport on the phone.
Shifts: Please note that shift times are; 10am-6pm, 11am-7pm and 12noon-8pm.
To be successful for this position, you must have:
- Minimum bachelor level degree is essential
- Experience in a coaching or support role within a call centre or telephone support setting is essential
- A coaching accreditation is desirable but not essential
- An interest in the fundamentals of positive psychology
- Experience in brief solution focused or strengths based therapies would be an advantage not essential
- A passion to maximise employee & student engagement
- The demonstrated ability to build relationships, support & provide feedback
- A true commitment to exemplary customer service
- Excellent interpersonal & written communication skills
- Demonstrated high-level computer literacy
Ready to join us?
Then 'apply now' with a cover letter and resume outlining why OES and this role is right role for you.