Manager, Client Services
Student Administration are seeking a dynamic, forward thinking, and innovative manager with proven experience in a front facing service environment.
Summary about this job
Other
Company: Griffith University
Location: Brisbane
Work type: Full Time
Salary: $108,386 - $112,261 p.a. + 17% Super
Phone: +61-2-2944-7210
Fax: +61-2-3654-5709
E-mail: n\a
Site: n\a
Detail information about job Manager, Client Services. Terms and conditions vacancy
About Griffith University
At Griffith University we believe in, strive for and celebrate the remarkable.
We are known for our high impact research, outstanding student experience, our commitment to social justice and our welcoming environment. We're proud of our remarkable achievements, of our people and their passion for making a positive difference. Together we contribute to the development of knowledge and learning in an attractive environment which values excellence, equity, diversity, and innovation.
Student Administration are seeking a dynamic, forward thinking, and innovative manager with proven experience in a front facing service environment. Under the guidance of the Deputy Director, Student Administration, the Manager Client Services will be responsible for the effective operational management of two physical Student Centre's as well as support to students studying digitally. This position will ensure service and quality standards; contribute towards the strategic objectives of Student Administration; demonstrate sound leadership to staff and be able to support and engage effectively with the broader Griffith community. Applicants will be required to demonstrate their competency in data extraction, analysis and development of digital reports. This role will be part of, and contribute to, the strategic direction of the broader Student Centre management team.
The opportunity
Student Administration is the administrative interface point for all student inquiries. As the Manager Client Services, you will manage a front-line team who use multiple communication channels including face-to-face, phone, chat, and customer relationship management (CRM); and ensure adherence to University deadlines. In support of this component, you will be required to provide administrator support for some of our online communication tools. You will also have portfolio management responsibility for a team of staff who process core work for the University, including but not limited to, credit for prior learning, graduation checking, program advice and complex enrolment work. This team of staff work very closely with our academic colleagues to ensure positive and timely outcomes for students.
This is a continuing, full time position based at the Nathan campus.
About you
To be successful within this role you will have exceptional leadership and management attributes with strong communication and complex problem solving skills. You will have experience in a high volume service environment and be able to access information from enterprise systems as well as demonstrated competency using the Microsoft Office suite. Previous experience in the Higher Education sector is desirable given the complexities of working within a highly legislated and policy governed organisation.
Salary range
HEW Level 9: $108,386 - $112,261 per annum. Salary package including 17% employer superannuation contribution: $126,812 - $131,346 per annum.
How to apply
Please submit your application online and ensure your application includes the following:
- Statement addressing each of the selection criteria in the position description
- One page covering letter outlining your suitability for the role
- Current curriculum vitae/resume which should include:
- Full name, address, telephone number and email address;
- Details of education, professional training and qualifications;
- Employment history, including present position;
- Name and contact details of three referees.
Applicants for General Staff positions (non-academic) must have unrestricted work rights.
What we offer
Working for one of the most influential universities in Australia and the Asia-Pacific region, you will join a University that ranks among the top 3% worldwide and spans across five campuses in South East Queensland.
At Griffith, we've worked hard to create a culture that will challenge you to be curious, creative and courageous. We also support the professional and personal development of all our employees and invest in the skills of our people.
Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. Griffith's strategic goals are to also increase the proportion of women in senior academic and administrative roles and in Science, Technology, Engineering, Mathematics and Medicine (STEMM).
Further information
Obtain the position description by clicking on the Apply button. You will be redirected to the Griffith University job search page where you will be able to access the position description.
For further information about this role, please contact Ms Barbara Biviano, Deputy Director, Student Administration, on +61 (0)7 5552 8701.
For application queries, please contact Ms Corinna Gartrell, HR Officer on +61 (0) 7 3735 6548.
Closing date: Tuesday, 31 July 2018 at 5pm AEST. All applications must be submitted online.
As the team experience high volumes of applications, we appreciate your patience to allow for a timely and fair process for all.
Please note: We do not accept unsolicited CV's from Recruitment agencies / third parties and we will not be liable or responsible for any fees or costs associated with unsolicited CV's sent directly to Line Managers.