Customer Service

Summary about this job

Detail information about job Customer Service. Terms and conditions vacancy

ABOUT THE COMPANY
Our client is a Global Freight Forwarder whom specialise in providing Supply Chain & Transport Solutions. Located in South Western Sydney, this company is one of the select few that will be full of future opportunity as well as being closer to home.
   
ABOUT THE ROLE
Working within the Customer Service Team, your role will be as a Customer Service Representative. Your role will be managing a portfolio of clients with a focus on Import Air & Ocean. You will be operating on EDI Cargowise and working with the Import Operations & Cartage team closely to ensure your clients are kept up to date at all times!

DUTIES
• Maintain and service a portfolio of accounts   
• Ensure all movements are DIFOT through strong reporting structures 
• Provide daily status reports and troubleshoot potential issues 
• Work closely with internal stakeholders to ensure minimal delays 
• Build strong relationships external stakeholders 

SKILLS AND EXPERIENCE 
• 2-4 years’ experience in a freight forwarding-based Customer Service role
• Understand end to end Import/Export freight forwarder process  
• Professional appearance and approach to the work day  
• Demonstrated ability to explain current internal and external relationships   
• Strong computer literacy (Excel/Word/PowerPoint)
• An understanding or prior experience with EDI Cargowise would be preferred 

COMPANY CULTURE
Professional & fresh office environment with a strong focus on training and development. With well-produced and regularly updated operating procedures in place, our client is committed to promoting development and operational excellence within its people.  

BENEFITS
• Continued and on-going training and development  
• Career progression opportunities for motivated individuals  
• South Western Sydney location which includes on-site parking
• Supportive and collaborative management team whom have extensive industry and business experience  

HOW TO APPLY
Click on the link to apply today, which will consist of your resume and cover letter.
To stay up to date with all job roles, visit out website or LinkedIn as below:
W: www.insyncpersonnel.com.au 
LI: https://www.linkedin.com/company/insync-personnel-pty-ltd/