Field Service Supervisor

Summary about this job

Detail information about job Field Service Supervisor. Terms and conditions vacancy

• Work with a Leading OEM for Construction & Mining Equipment
• Leading a team of 10 Service Technicians
• Great team environment & company culture with great $$$!

The Company

Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment. With a solid network of branches nationally, we service a multitude of customers, including mining, construction, quarry and forestry with quality equipment and after sales support.

The Role

With strong growth in the SEQ region, our Brisbane branch has an exciting opportunity for an experienced Field Service Supervisor to join the business. Your key drivers will be to plan, organise and supervise the activities of the Field Service Team, leading 10 technicians in delivering total quality and service to meet customer requirements. Reporting to the Service Manager, your core responsibilities will include:

• Ensuring compliance with company Environmental Policy, Quality Assurance Systems and Workplace Health & Safety Requirements
• Coordinating and organising timely service and labour schedules for parts and customer assistance requests
• Providing accurate quotations for retail and field service jobs with corresponding service administration
• Monitoring and Consultation on service rework requirements and currents works in progress

The Ideal Candidate

    Attributes

• Customer Focus – Relentless pursuit and commitment in delivering and achieving total customer satisfaction
• Motivational – A determined and friendly attitude when motivating team members in collaboratively contributing to growth and continuous improvement
• Ownership – Driven to fulfil service and sales goals, assessing and encouraging quality output of work in all aspects
• Safety Conscious – Delivering relevant and regular toolbox talks with service staff (Certifications preferred, but not essential)
• Leadership – Applying Six Sigma philosophy for continuous improvement opportunities.

   To be successful, you must have demonstrated experience in delivering outcomes:

• Relevant Trade Qualifications – previous work history with earthmoving equipment is highly advantageous.
• Analytical thinking – Ability to navigate complex technical issues to deliver timely, quality, permanent outcomes;
• Autonomous productivity – Previous Supervisory experience with keen Initiative to plan and prioritise multiple work fronts efficiently and effectively;
• Creative problem solving – Continually finding ways to overcome obstacles and delivering quality outcomes

  The Offer

• Rewarding & Competitive Salary Package + Bi-Annual Bonus
• Great employee benefits and exclusive staff discounts on a range of products and services!
• Supportive and collaborative management team in a friendly, goal orientated team culture
• Be a part of a leading OEM which genuinely values and ensures everyone is happy and safe at work!

At Hitachi, we believe that success comes from the partnership of our market-leading products and the quality our people. This position would suit someone who is pro-active and self motivated in identifying every opportunity to secure total customer satisfaction and service to our diverse customer base.

If this sounds like the perfect role for you, then please APPLY NOW and send your updated resume through to us for consideration.