Customer Service Officer
Work in a fun but professional environment! Forward your career with an expanding Company while working with a great team who enjoy what they do!
Summary about this job
Import/Export & Customs
Company: EGR
Location: Brisbane
Work type: Full Time
Salary: n\a
Phone: +61-3-2787-5052
Fax: +61-8-6479-7929
E-mail: n\a
Site: n\a
Detail information about job Customer Service Officer. Terms and conditions vacancy
The Australian owned EGR Group is a market innovator and leader in manufacturing since 1973. Our business is well established domestically and also operates internationally in North America, Asia and Europe with wholly owned operations, employing over 1000 people worldwide.
We are currently seeking a motivated individual to take up a position of Customer Service Officer within our Customer Service Team for our Decor Division in South Brisbane.
You will bring a positive and friendly attitude along with a high level of service to both internal and external customers.
Your core responsibilities will include (but not limited to):
- Processing of customer orders and inquiries
- Taking and accurately managing phone enquiries from internal and external customers
- Processing customer rebates, credits and warranty claims in a timely manner
- Reporting sales and warranty data to senior management
- Supporting internal and external customers with inventory levels, order status and delivery schedules
- Liaise with key staff and departments to ensure customers orders and expectations are met on time and in full
- Accurate data entry and word processing
- Receipting and dispatching site orders and transfers for all small freight
- Invoicing of reconciliations
About you:
- Be a service-oriented professional with a minimum of two years experience in a Customer Service role
- Are pro-active and responsible with the ability to multi-task on a daily basis
- Have a bright and positive attitude with a strong attention to detail and ability to adhere to team directives to ensure department success
- A self-motivated, resourceful individual with the ability to work independently as needed
- Ability to communicate well and work closely within a team environment
- Reliable, punctual and presentable
- Upper Intermediate to Expert competency levels in MS Word and MS Excel
- Good literacy and numeracy skills
- Experience with using QAD, MFG Pro or similar integrated business system is desirable
EGR has a great record of promoting employees from within allowing strong future development opportunities to exist. This is an excellent opportunity for a dynamic individual to further their career in a multi-faceted international organisation.
The office is located at Darra, a location that is easily accessible by all major roads with off street parking.
Unfortunately no agency applications will be considered
EGR GROUP IS AN EQUAL OPPORTUNITY EMPLOYER