Customer Service Representative - 12 month contract

All vacancies of AustraliaManufacturing, Transport & LogisticsCustomer Service Representative - 12 month contract

Provide quality customer service and first point of contact for key clients of the Toll Global Forwarding business.

Summary about this job

Import/Export & Customs

Company: Toll People - Brisbane

Location: Brisbane

Work type: Full Time

Salary: n\a

Phone: +61-3-2044-5322

Fax: +61-3-5017-9757

E-mail: n\a

Site:

Detail information about job Customer Service Representative - 12 month contract. Terms and conditions vacancy

Toll is a leading provider of integrated logistics services, generating annual consolidated revenue of AU$8.8 billion and operating an extensive network of over 700+ sites throughout more than 45 countries across the world. As Toll continues to experience exceptional growth locally and internationally, we seek to recruit professional & passionate people who are keen to see their career grow with the business.

The Role

Reporting to the Client Services Manager, Queensland, the primary function of the role will be to provide a single point of contact for customers and clients and to be responsible for co-ordinating each and every component of the logistics process. The position will have at its disposal the entire resources of the business which will enable the person to deliver a premium service to customers and clients.

Key Responsibilities

  • Ocean and Airfreight operations: bookings, co-ordination, documentation
  • Co-ordination of shipments with transport, shipping lines and destination representatives
  • Co-ordination and overseeing of container packing at Toll depot
  • Quotations and reporting, including PO reporting and tracking
  • Preparation of documentation for and liaison with customs
  • Customer and site visitations
  • Tracking and acquittal of all shipments - this includes the domestic transport and international movements
  • Data collection, analysis and recording

Benefits

The Customer Service section has been created combining the resources of highly skilled operational staff that have a background in both import and export logistics. These skills include Ocean freight and Air freight forwarding capabilities plus all aspects of international trade facilitation.

Key Requirements

  • Proficient knowledge of both Exports and Imports - air and sea
  • Previous experience in Edi Enterprise system is highly regarded
  • Demonstrated ability in a similar role within the freight forwarding industry
  • Strong time management skills, organisational and planning skills
  • Strong written and verbal communications skills in English
  • Exceptional customer service skills

The successful applicant will need to pass the medical requirements for this role and undertake relevant inductions.

It is a prerequisite for the preferred candidate for this role to undergo a criminal background check.

Toll can offer you a career in the transport and logistics industry where you will enjoy:

  • A safe working environment;
  • Training opportunities; and
  • Development opportunities within the wider Toll Group

Note: We will not accept unsolicited CVs from recruitment agencies/third parties and we will not be liable or responsible for any fees or costs associated with unsolicited CVs sent directly to line managers.

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