Base Support Officer

Summary about this job

Detail information about job Base Support Officer. Terms and conditions vacancy

• Aviation Industry
• Unique Opportunity
• Dynamic Workplace Culture

Welcome Aboard!

Who We Are

Our airlines Skytrans and West Wing Aviation, have a long and distinguished history in Queensland. With new owners, strong leadership and a professional crew that aim to please, our airlines take to the skies each day with pride and enthusiasm. As Queensland’s leading regional aviation operator, we take pride in delivering the highest level of safety whilst ensuring excellent customer service for all our passengers. Through our Regular Public Transport (RPT) routes and private charters, we seek to support the needs of all communities within regional, rural and outback Queensland and the Torres Strait.

Who You Are

You will be a self-motivated and reliable individual who possesses exceptional communication, leadership and time management skills along with a positive ‘can do’ attitude. You will be looking for a role in a fast-paced environment and enjoy working with people and be passionate about providing a quality service.

What You Will Do

Reporting to the Horn Island (HID) Base Supervisor, you will play a key role in driving an exceptional professional customer experience and providing operational and administrative support to the HID Base Supervisor. Your role will typically see you:

• Overseeing and performing the duties within the Customer Service Officer and Aircraft Loader positions including the check-in of RPT and Charter passengers, aircraft marshalling and performing hot turn arounds at outer ports
• Assisting the Base Supervisor in rostering Aircraft Loaders and Customer Service Officers
• Implementing customer focused solutions in line with internal and external policies and procedures
• Providing assistance with schedule changes and disrupt management alongside the commercial team
• Providing on-the-job training to new recruits

What You Can Expect

Based on Horn Island, the role is offered on a casual basis, working Monday to Friday, 1pm to 6pm with the possibility of becoming permanent part time and the potential to work a rotating ‘on-call’ weekend roster.

What You Need to Succeed

• Previous aviation experience or experience working in a customer service role
• Experience and proven ability to positively lead a team
• Sound computer literacy particularly in the Microsoft Office suite including Word, Excel and Outlook
• Excellent interpersonal skills with the ability to influence as well as work as an integral member of a team
• Exceptional time management skills, with the ability to work well under pressure and develop compliant customer focused solutions
• Ability to work independently with minimal direction and collaboratively in a team environment
• Current Aviation Security Identification Card (ASIC) or the ability to obtain
• Current Dangerous Goods Certificate or the ability to obtain
• Ability to pass random and routine drug and alcohol screening for employment purposes

You must be eligible to live and work in Australia as either a citizen or hold the appropriate visa

How to Apply:

If you feel you have the skills and attributes listed above please write us an interesting covering letter and attach your updated resume – simply click on the "APPLY NOW" button below and attach your documents.