Service Manager WA
Service Manager
Summary about this job
Management
Company: JCB Construction Equipment Australia
Location: Perth
Work type: Full Time
Salary: n\a
Phone: +61-7-3674-3253
Fax: +61-3-4311-3973
E-mail: n\a
Site: n\a
Detail information about job Service Manager WA. Terms and conditions vacancy
- Excellent opportunity for an experienced Service Manager
- Stability in a Permanent, full-time position
- Work in Australia's biggest Heavy Plant Equipment Industry
JCB Construction Equipment Australia (JCB CEA) is the national distributor of JCB construction and agricultural equipment. With branches in major cities, distribution centres on the east and west coast, as well as a dealer network of over seventy outlets, it is Australia’s largest independently-owned construction equipment company. JCB CEA works with clients across a wide range of industries including construction, agriculture, civil works, government, defence, mining, waste and recycling.
JCB Construction Equipment Australia in WA is looking for a dynamic individual to join their team in Perth. This role is responsible for co-ordination of all aspects of the Service Department so as to meet quality, cost and service commitments to our customer base. The Service Manager will be able to work as a key member of the State Management team and communicate with our other State Service Managers to facilitate continuous improvement in processes and business opportunities.
MAJOR RESPONSIBILITIES:
- Implement strategies to grow the service department
- Ensure the Service Level Agreements are met
- Assist accounts department by resolving customer enquires or disputes arising from debt collection
- Ensure compliance with service and other company procedures
- Management of service personnel ensuring labour and resources are assigned efficiently
- Identify training needs and schedule technical training in liaison with the National Technical Trainer
- Responsible for financial performance of the service department
- Customer liaison with top 20 service customers
- Responsible for managing Work In Progress in line with Company policy
- Report on sales revenue/gross profit aspects of the service department on a daily basis to the State Manager and the National After Sales Manager
- Responsible for the preparation and submission of quotations for used equipment repairs
- Field service visits to assess quality of work undertaken by field service technicians
ROLE REQUIREMENTS:
- Prior experience in a position with high financial accountability
- Proven ability to manage and motivate personnel
- Proven ability to be able to effectively market Service and grow revenue levels
- Strong Customer Service focus
- Proven ability to manage labour efficiency and administration of the service area
- Minimum 5 years experience in a similar role
If this sounds like you please "Apply Now"
We would like to take this opportunity to thank all applicants for their interest. Only those being considered for interview will be contacted directly.
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