Customer Service Agent

All vacancies of AustraliaManufacturing, Transport & LogisticsCustomer Service Agent

Develop and maintain strong interpersonal customer relationships to ensure that the best quality customer service is provided to the customers.

Summary about this job

Import/Export & Customs

Company: Maersk Line

Location: Sydney

Work type: Full Time

Salary: n\a

Phone: +61-8-2217-3310

Fax: +61-2-8789-6300

E-mail: n\a

Site:

Detail information about job Customer Service Agent. Terms and conditions vacancy

  • Be a part of the world’s largest container shipping company.
  • Work with our diverse local team as well as colleagues globally.
  • Career development, growth opportunities and a comprehensive benefits package.
  • Be a part of the world's largest container shipping company.
  • Work with our diverse local team as well as colleagues globally.
  • Career development and growth opportunities.

We are looking for an enthusiastic individual with solid experience in Customer Service to join our Export OR Import team. In this role, you will gain industry knowledge and international experience, while improving your communication skills and techniques. This will equip you with the competencies required for customer-facing roles, develop your potential and career opportunities, as well as contribute to you team's and organisation's success.

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

We Offer             

Located in our modern Sydney CBD office, Maersk Line Australia is part of the world's largest container shipping line that has a history stretching back more than a century. As a Maersk Line employee, you will play a significant role in contributing to the productivity of the Australia economy.

At Maersk Line Australia, our remuneration package includes superannuation, participation in our incentive programme, extensive development and career opportunities, plus all the activities and events we offer our employees throughout the year.

Key Responsibilities

  • Build strong and lasting relationships with customers and provide second-to-none customer service.
  • Take full responsibilities and end-to-end ownership of customer shipments and issues.
  • Engage in constructive problem resolution and provide solutions.
  • Act and communicate proactively and keep customers informed of any issues or changes in the booking.
  • Address root causes and seek continuous improvements – constantly look for ways to improve work processes.
  • Work independently and assist the team in realizing goals and standards – share knowledge and best practices.

Who we are looking for

  • You will have relevant customer service experience, be an excellent team player and be able to work effectively under pressure.
  • The successful candidate will also display excellent communication skills, ability to converse with people of all levels and is well organised, efficient and effective.
  • This role is also open for fresh graduates and entry level candidates.
  • Must be a permanent resident or citizen of Australia.

Application Process

Bringing a diverse mix of best and brightest talents to Maersk Line is critical to our continued success. That is why we uphold a meticulous screening process. The first step of the hiring process is for you to create your profile in our Maersk Careers website. If you find this role suitable to your experience and qualifications, start filling in your online application right away thru the link below:

https://jobsearch.maersk.com/vacancies/publication?pinst=005056A569991ED890A2490DD32A8ED1

Maersk Line Australia Website
https://www.maerskline.com/en/countries/australia

 

 

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