Export CARE Agent

Summary about this job

Detail information about job Export CARE Agent. Terms and conditions vacancy

• Be a part of the world’s largest container shipping company.
• Work with our diverse local team as well as colleagues globally.
• Career development, growth opportunities and a comprehensive benefits package.

We are looking for an enthusiastic individual with solid experience in Customer Service to join our export team. In this role, you will gain industry knowledge and international experience, while improving your communication skills and techniques. This will equip you with the competencies required for customer-facing roles, develop your potential and career opportunities, as well as contribute to you team's and organisation's success.

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

This role reports directly into the Export CARE Manager for Export CARE team in Australia.

We Offer             

Located in our modern Sydney office, Maersk Line Australia Branch is part of the world's largest container shipping line that has a history stretching back more than a century. As a Maersk Line employee, you will play a significant role in contributing to the productivity of the Australia economy.

At Maersk Line Australia Branch, our remuneration package includes superannuation, participation in our incentive programme, extensive development and career opportunities, plus all the activities and events we offer our employees throughout the year.

Key Responsibilities

• Build strong and lasting relationships with customers and provide excellent customer service.
• Take full responsibility for the end-to-end ownership of customer shipments and issues.
• Engage in constructive problem resolution and provide solutions.
• Act and communicate proactively, keeping customers informed of any issues or changes in their booking.
• Address root causes and seek continuous improvements in our processes.
• Work with local and offshore teams, sharing knowledge and best practice.
• Responsible for providing exceptional customer service to a portfolio of export customers.

Who we are looking for

• Bachelor's degree graduate, an advantage
• Minimum of 2 years' customer service experience in various industries such as shipping, logistics, freight forwarding, supply chain, hospitality, and retail.
• Previous experience in a customer facing role, preferably one that involved any form of technical thinking.
• Can handle pressure and high volume of customers.
• Personable, energetic and excellent communication skills.
• Someone who is an excellent team player and able to work effectively under pressure.
• Should have the ability to converse with people of all levels and is well organised, efficient and effective.
• Must be eligible to work on a permanent basis in Australia.
  
  As a performance-oriented company, we strive to always recruit the best person for the job – regardless of gender, age, nationality, sexual orientation or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

Application Process

Bringing a diverse mix of best and brightest talents to Maersk Line is critical to our continued success. That is why we uphold a meticulous screening process. The first step of the hiring process is for you to create your profile in our Maersk Careers website. If you find this role suitable to your experience and qualifications, start filling in your online application right away thru the link below:

https://jobsearch.maersk.com/vacancies/publication?pinst=005056A569991EE890F5D7CAA83D60CA

Maersk Line Australia Website

https://www.maerskline.com/en/countries/australia