Customer Care Agent / Wheelchair Assistant - Sydney Airport
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We are seeking experienced Customer Care Agent / Wheelchair Assistant on a part time basis, 25+ hours a week on a rolling roster.
Summary about this job
Aviation Services
Company: Private Advertiser
Location: Sydney
Work type: Part Time
Salary: n\a
Phone: +61-8-6777-7987
Fax: +61-2-6883-6998
E-mail: n\a
Site: n\a
Detail information about job Customer Care Agent / Wheelchair Assistant - Sydney Airport. Terms and conditions vacancy
We have a fantastic opportunity available to join our current team of 100+ Custom Care Agents at Sydney International Airport.The main purpose of the role will be to ensure the safe transfer of PRM (Passenger with Reduced Mobility) throughout Sydney International Terminal in a timely manner, providing mobility assistance and enabling passengers to enjoy all aspects of the airport experience.
You will:
- Nurtures a memorable connection with every passenger by remaining fully engaged through completion of service leaving a positive last impression.
- Ensures excellent customer service is shown to every passenger in every passenger interaction.
- Informs passengers in an accurate and timely manner regarding changes to flights schedules.
- Observes passengers to identify needs and adjusts service accordingly.
- Promptly answers the Radio.
- Calmly and with empathy attends to situations that requires escalation, addresses concerns as appropriate.
- Actively assists passengers with their hand baggage on to and off of the aircraft and also hold luggage from baggage reclaim.
- Flexibility to work a rolling roster over 7 days a week. Early starts and late finishing shifts.
- Ability to communicate with staff and public alike.
- Self-motivated and flexible.
- Is always approachable and helpful when dealing with customers.
- Is keen, enthusiastic and participates well with staff and management.
- Willing to undergo a criminal record checks
- Successfully complete Airport Security Identification process.
- Why have you applied for this position?
- What is your availability? Stat days and hours you can work Monday-Sunday.
- Do you have any holidays planned within the next 12 months?
- What customer service experience do you have that could be applicable to this position?
To apply Please email above questionnaire and your CV stating you are interested to [email protected]
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