Import CARE Agent

Summary about this job

Detail information about job Import CARE Agent. Terms and conditions vacancy

• Be a part of the world’s largest container shipping company.
• Work with our diverse local team as well as colleagues globally.
• Career development, growth opportunities and a comprehensive benefits package.

• Be a part of the world's largest container shipping company.
• Work with our diverse local team as well as colleagues globally.
• Career development and growth opportunities.

As Import CARE Agent, you are responsible to develop and maintain strong interpersonal customer relationships to ensure that the best quality customer service is provided to the customers at all times. In this role, you will gain industry knowledge, international experience, better communication skills and techniques relevant to customer service. This will equip you with the competencies required for customer-facing roles, deepen your potential and career development as well as contribute to you team's and organisation's success.

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen.  You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

This role reports directly into the Import Team Manager in Sydney, Australia.

We Offer             

Located in our modern Sydney office, Maersk Line Australia Branch is part of the world's largest container shipping line that has a history stretching back more than a century. As a Maersk Line employee, you will play a significant role in contributing to the productivity of the Australia economy.

At Maersk Line Australia Branch, our remuneration package includes superannuation, participation in our incentive programme, extensive development and career opportunities, plus all the activities and events we offer our employees throughout the year.

Key Responsibilities

• Build strong and lasting relationships with customers and provide second-to-none customer service.
• Take full responsibilities and end-to-end ownership of customer shipments and issues.
• Engage in constructive problem resolution and provide solutions.
• Act and communicate proactively and keep customers informed of any issues or changes in the booking.
• Address root causes and seek continuous improvements – constantly look for ways to improve work processes.
• Work independently and assist the team in realizing goals and standards – share knowledge and best practices.

Who we are looking for

• Minimum education requirement is a graduate of secondary/ high school. Bachelor's degree holders are also encouraged to apply.
• Minimum of 2 years working experience in customer service in the shipping, logistics, freight forwarding (to handle freight forwarding account) industry would have an advantage. Open to other industries.
• You should be proficient in MS Office and computer applications and be able to learn and adapt quickly with process and system.
• You should have excellent interpersonal and communication skills. In addition, you should be a team player, proactive, customer focus, have strong skills on problem solving and very keen on details.
• Must be eligible to work on a permanent basis in Australia.
  
  As a performance-oriented company, we strive to always recruit the best person for the job – regardless of gender, age, nationality, sexual orientation or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

Application Process

Bringing a diverse mix of best and brightest talents to Maersk Line is critical to our continued success. That is why we uphold a meticulous screening process. The first step of the hiring process is for you to create your profile in our Maersk Careers website. If you find this role suitable to your experience and qualifications, start filling in your online application right away thru the link below:

https://jobsearch.maersk.com/jobposting/index.html?id=ML-175066

Maersk Line Australia Website

https://www.maerskline.com/en/countries/australia