Service Centre Team Leader

Summary about this job

Detail information about job Service Centre Team Leader. Terms and conditions vacancy

We are TNT - The People Network. As one of the world’s largest express delivery companies, we support businesses across the globe and strive to provide the perfect transaction and customer experience.

An exciting opportunity has become available for a Service Centre Team Leader to lead our Armidale and Tamworth depots. The Service Centre Team Leader will be responsible for handling all TNT products with a major focus on domestic priority and international freight. Your “get it right first time” philosophy coupled with significant experience managing a large and diverse workforce is essential for this role as is your demonstrable ability to implement change.  Comprehensive knowledge and experience in the areas of operations/logistics, sales, industrial relations and contemporary leadership principles are critically important.

Your role will involve but not limited to:

·  Governance of PUD, WHS & Office structure, control and optimisation processes (within the Service Centre) to ensure these expenditures are monitored and controlled in an optimal way.

·  Manage the PUD, WHS & Office Resources to ensure resources and cost is properly managed.

·  Execute the PUD, WHS & Office  processes ensuring full compliance and standardization in the Service Centre and its Satellite depots

·  Establish a customer focused culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention

·  Ensure most effective operational tactical planning

·  Budgeting and Forecasting for the Service Centre resources and cost

·  Use of standard tools and methods to ensure daily/weekly/monthly reporting, measuring and control of resources, activity service performance and cost

·  Ensure continuous improvement and share best practises implementation

·   Initiate and Implement optimisation programmes to achieve efficient activities and targeting continuous improvement on incurred unit cost

·  Balance resources in line with fluctuations in volumes

·  Ensure all resources are focused to achieve high quality service performance

·  Explore opportunities to improve service level in the most cost efficient way

·  Ensure staff are trained identifying training needs and implementing programmes and people development strategies

·  Deploy communication and engagement programmes

Experience/Qualifications:

·  Three years relevant experience in an operations environment such as HUB, Depot

·  Knowledge of optimisation processes

·  Knowledge of the business levers, processes, structures and finance

·  Good knowledge of Operations processes and related technology

·  Proven track record of continuous improvement

·  Ability to realise concepts in a can-do mentality;

·  Understands communication requirements in a multi-cultural environment.

·  Proven experience and knowledge in effective training, coaching and people management practices, including leadership development

·  Professional certification or equivalent level of experience

·  Three to five years people management experience, preferably gained from Operations role

This is an exciting time to join the TNT team! If you have the above experience and are looking for a challenging role with the Leaders of Transport.. APPLY NOW to be considered!