Field Technician

One of our premium clients based in Melbourne's West is looking for a highly experienced and committed Field Technician. In this role, you will be given the opportunity to make a tangible contribution to the continued innovation and success of the company.

Talented, committed, can-do individuals have always been the cornerstone of this dynamic business. It is expected that the successful candidate will bring energetic dynamics and a strong Support skill set to this organisation.

Duties

• Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket proof encoders
• Ownership of customer problems or incidents until the situation has been resolved to the customer’s satisfaction and or in compliance with agreed upon Service Level Agreements
• Work on financial/ATM products; Assist in site preparation, including installation of cable, staging of equipment, and minor testing of equipment; May also perform required modular swaps and unit replacements
• Build working relationships with customers and develop informal communication channels with customer account at the local level
• Performs periodic preventative maintenance on assigned products
• Maintain an appropriate parts inventory as well as parts record keeping
• Responsible for accurate and prompt reporting of calls and activity, as well as all expenses incurred
• May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports
• May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 50 lbs.);
• May require bending/squatting, walking/standing /sitting for prolonged periods

Skills & Experience

• High School Diploma or equivalent
• 0-1 years of related experience
• Retail EPOS maintenance or install experience is required
• Strong desktop hardware experience may be considered if EPOS experience is limited
• Familiar with RAM processes and functions
• Ability to work with Microsoft Office suite; Experience on Windows XP, Windows 2000 operating systems required
• Experience in PC Hardware Maintenance and support
• A+ Certification
• ITE or Polytechnic in Electronics and Communications Engineering
• Excellent interpersonal skills/customer relationship skills required
• High level of personal integrity; Support and promote teamwork and cooperative effort

Requirements

• Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call
• Must be able to work long hours
• Travel around Melbourne, Victoria will be required, therefore all applicants will need a reliable car
• Reimbursement for accommodation and KMS travelled in Regional Victoria

How to apply

Due to new privacy laws regarding the collection and handling of personal information, all applications must be submitted online. Once you click on the “apply for this job” button below you will be directed to our Online Centre where you will have the opportunity to read and agree to our Privacy and Collection statements and it will allow your details to be formally lodged and processed correctly.

Alternatively, if you would like more information on the role, please contact Christelle Yeung on [email protected]

Modis is a national professional services company with global capability. Our committed and talented professionals have delivered world class IT and business consulting services across a wide range of industries. As a member of global professional services group Adecco, we offer world-class employment opportunities.

Modis is committed to all forms of workforce diversity and we invite and encourage applications from women and indigenous Australians.