Head of Operations

Summary about this job

Detail information about job Head of Operations. Terms and conditions vacancy

Head of Operations - SRDC | A Fresh New Direction

About The Role

As the Head of Operations, your role exists to optimise DC operational performance across the key pillars of safety, service, people and value to create a world class supply chain that is described as the best and safest place to work.

Reporting directly into the Supply Chain Manager, your role will be responsible for all operations.

A summary of additional responsibilities will include, however not be limited to:

• Promote safety values and implement safety, health and environment policies and systems to embed safety into the culture and ways of working

• Lead business, operational and special event planning

• Manage and monitor operational KPI’s to ensure resource planning is within budget and meets volume forecasts

• Build a high performance team through clearly defined objectives, development plans, open and transparent communication

• Ensure consistent practices exist within the DC and across the Supply Chain network

• Drive engagement at all levels of the business, facilitate the sharing of ideas in a way that supports achievement of key measures and drives continuous improvement

• Liaise with key contacts for Food & Endeavour Drinks Groups (as applicable) to both seek and provide feedback and identify opportunities for the DC to continuously improve service

• Manage 3PL’s to ensure service levels and cost are optimised

• Ensure the continual review, improvement and maintenance of operational activities to drive efficiency, service, safety, engagement and value within the DC operation

• Drive accountability within the business, ensure that the elements of Supply Chain culture are embedded at all levels

• Sponsor and lead change initiatives within the DC, including partnering with support functions throughout Supply Chain and other business units in the Woolworths Group

• Promote succession and development planning at all levels of the business through clearly defined recruitment procedures, open and transparent communication, feedback to team members and relief opportunities.

About You

WOWpeople are great people. Whether we’re learning new things, seizing the initiative, or winning together our customers are at the heart of everything we do. If you’re the sort of individual who takes accountability and strives to always do the right thing for each other, our communities, our customers, and our business then we ought to connect.

To be successful you will demonstrate significant experience in a similar position or possess extensive operations and leadership experience. You will also possess the following skills and experience, which when put into practice, will be key to success in this critical role.

• Operational leadership experience

• People management experience

• Focus on control & compliance

• Experienced at leading and implementing change

• Knowledge of Six Sigma or lean processing principles

• Process efficiency focus

• Knowledge of relevant WH&S and RTW legislation

• Incident investigation experience (ICAM preferred)

• Extensive experience in FMCG, Distribution, retail, people management

• Desirable, formal qualifications in business or supply chain operations

• Commercial acumen

• Planning, prioritisation and problem solving skills

• Genuinely seeks ways for the team to succeed and grow/develop

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