Parts Logistics Co-ordinator

Summary about this job

Detail information about job Parts Logistics Co-ordinator. Terms and conditions vacancy

At WesTrac our primary focus is our people. We know that our success is the result of more than 3,000 talented people working together to achieve amazing outcomes. Now, as we look to the future and our goal of becoming the first choice in equipment solutions, we're more focused than ever on harnessing the best talent for our business.

WesTrac has a large network of service centres that require intricate co-ordination to ensure right parts available for jobs as per scheduled commitments and ongoing support for daily parts sourcing.

Job Details: 

The Parts and Logistics Coordinator is accountable for receiving orders for WesTrac parts and/or general enquiries from workshops and branches via email and/or phone ensuring accuracy and timeliness of processing for continued customer loyalty and the utilisation of WesTrac as the preferred supplier of WesTrac parts for the customer.

This shift will be Wednesday - Saturday; 9.30 am - 8 pm

Duties include, but are not limited to:

• Provide service and assistance to customer's needs
• Utilise WesTrac systems to process internal customer orders as requested ensuring all information accurately reflect the customer's requirements

• Identify any parts requiring backorder
• Utilise WesTrac systems to establish and provide an accurate and clear response to a pricing query
• Generate Back Order report on a weekly basis
• Ensure parts orders and general enquiries are processed in a timely and accurate manner.

Essential Criteria:

• A minimum of 4 years parts interpreting experience and a minimum 5 years in a similar customer service role
• Successful completion of secondary education
• Able to interpret CAT systems and expedite orders in line with customer demands
• Capacity to learn  through self-learning and specific training programs to up skill as new product lines are released to market
• Excellent conflict resolution skills and demonstrated experience in navigating challenging situations
• Excellent communication skills (written, verbal and interpersonal)
• Intermediate computer literacy skills (MS Office Suite and internet based applications)
• High level problem solving skills with the ability to ask the right questions to understand and  resolve problems
• Excellent time management skills and the ability to manage multiple tasks in a high pressure environment
• High level attention to detail
• Ability to work successfully within a team and autonomously

Preferred Criteria:

• Mechanical trade qualification or TAFE certificate (III or IV) relating to parts interpreting or retail industry.
• Previous exposure to equipment parts within mining, construction, automotive industries