Driver Performance Manager

Summary about this job

Detail information about job Driver Performance Manager. Terms and conditions vacancy

ANC supports many of Australia's largest companies with their national logistics and transport needs. With a fleet of over 700 vehicles, a national network and a commitment to outstanding customer service we are big enough to be trusted by Australia's largest companies but small enough to care for our people.

We want our driver teams to deliver extraordinary customer experiences. To do this we need a DRIVER PERFORMANCE MANAGER to drive results and work directly with our driver teams to enhance their Customer Service capability, job performance & quality of service. The position will report directly to our Operations Manager and be able to formulate strong relationships with stakeholders.

What will the Driver Performance Trainer need to be successful?

• Enthusiastic, energetic and highly motivated, with a flexible and adaptable attitude for our diverse environment
• Patient and positive communicator with strong verbal and written skills.
• Basic  Computer skills ( Basic or introductory level of Microsoft word, excel and power point desired)
• Experience in improving driver engagement levels and lifting the performance of drivers.
• Commitment towards developing our driver teams & enhancing their performance through coaching and role modeling.
• Ability to be Hands on with our drivers, spend real time in the vehicle with our teams out on the road ( Note access to ANC offices will be available , but this is not an office based position)

Responsibilities include

• Assess driver team performance, creating plans & material to develop skills  which will enable them to deliver extraordinary customer experiences.
•  Offer clear, direct feedback to our drivers using supportive instruction
• Assist the information flow between driver teams, our clients/customers, account managers and other stake holders
• Motivate,  train & enhance driver performance within our home delivery fleet to exceed expectations.
• Identify and recommend delivery improvements & efficiencies to enable ANC performance to exceed client/ customer expectations.
• Ensure Health , safety & environment policies are adhered to at all times, promoting & committing to driver safety 

This is a challenging and diverse opportunity that involves state based travel throughout several national client sites. Please note that the role is not office based. The successful candidate will require a full drivers licence & regular travel to client sites to work directly with our driver teams. If you consider you meet the criteria above and are keen to apply, we'd love you to click through and submit your application.