Intl Freight Customer Service/Account Manager

ABOUT THE COMPANY
Highly successful industry leader that is 100% Australian owned and operated. They specialise in Air and Sea Freight Forwarding, Australian Quarantine Advice, Customs Clearance, Warehouse Solutions and Value Added Services.
 
ABOUT THE ROLE
This is a Customer Service/Account Management role where you are the one point of contact for all of your accounts and are responsible for liaising between all inhouse departments to keep your customers up to date with their shipments.

DUTIES
 - Work closely with your vertical of existing client base on all points of customer service
 - Facilitate the communication between the Customer and the relevant departments
 - Liaise with clients / stakeholders on a daily basis regarding incoming and outgoing shipments based on agreed timings, projected volumes and possible deviations to existing service agreements
 - Liaise with clients about data integrity issues and pro-actively look for solutions to existing data integrity issues within the framework of current agreements
 - Prepare and participate in operations meetings either internal and/or with clients
 - Liaise with both - client nominated or self-nominated carriers - in regards to service requirements, performance issues, delivery follow up and ad hoc requests
 
SKILLS and EXPERIENCE
 - Relevant Freight Forwarding experience - a minimum of 2 years in a similar role
 - A proactive and 'can-do' attitude
 - Strong relationship building abilities
 - Excellent communication skills - both written and verbal
 
COMPANY CULTURE
Corporate, professional career focused corporation.  

BENEFITS
- Excellent location for any candidate
- Continuous training and support
- Career opportunities on offer

HOW TO APPLY
Click on the link below and apply today or visit our website www.insyncpersonnel.com.au to find out what other exciting opportunities are available via Insync Personnel.