Customer Service Consultant (Freight Forwarding)

Summary about this job

Detail information about job Customer Service Consultant (Freight Forwarding). Terms and conditions vacancy

• Join a global leader in freight forwarding & logistics.
• Stable and experienced local team.
• Career growth opportunities for the right candidate.

The Company
DB Schenker is a globally integrated Transport and Logistics company providing international air and sea freight forwarding services together with national logistics solutions across Australia and the globe.

About DB Schenker
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Key aspects of this role include, but are not limited to:

• Managing and developing relationships with key customers and relevant contacts within that business
• Maintaining a consistent and high level of service to ensure customer’s expectations are always met
• Supporting with further business development and continuously looking for opportunities for growth
• Identifying and investigating problems and providing effective solutions
• Completing reports, costings and answering customer enquiries in a professional and timely manner

Competencies and Skills Required:

• 5+ years freight forwarding operational or freight forwarding customer service experience
• Excellent Customer Service skills
• Relationship management and influencing skills
• Excellent written and verbal communication skills
• Knowledge of GT Nexus preferable
• Computer skills (Microsoft Office)

To be considered for this position you must have valid rights to work and live in Australia.