Cabin Crew Manager

Summary about this job

Detail information about job Cabin Crew Manager. Terms and conditions vacancy

• Adventure and Achievement Awaits

How would you like to lead a large and diverse team, all working to make the world more accessible?
 

Our Cabin Crew are the face of our business in the air. As Cabin Crew Manager you will be based at the airport working alongside other Cabin Crew Managers to lead our Cabin Crew team within our domestic and international network. We’re a team focused on safety, passionate about enjoyment and driven to deliver not just low fares, but a great experience for our customers and our people. 

It's a highly visible, challenging, yet rewarding, role that will appeal to an exceptional leader with the drive, determination and passion to make a positive impact on people and the success of our airline. Everyone is encouraged to bring new ideas to the table. You’ll also be supported to anticipate, develop and explore while your work will connect people and enrich lives. 

Working at Jetstar is quite a ride as the environment is faced paced and ever changing. This dynamic leadership role will call on your strengths to influence others, drive change, champion a high performance culture and will require resilience and determination.

Reporting to the Manager Crew Performance South, your key responsibilities of this role will include:
•    Reviewing and driving performance of your team of Star Development Managers and Cabin Crew in line with Jetstar’s goals and strategy
•    Maximising performance by providing effective formal and informal feedback as well as managing all performance and conduct related matters;
•    Ensuring ongoing compliance with relevant legislation, Aviation Security, Health and Safety and Jetstar policies.
•    Supporting recruitment, training and induction of new and existing crew when required and ensuring succession planning is in place amongst teams.
•    Escalation and proactive management of significant customer and operational issues by participating in a rotational 24x7 on call roster;
•    Providing meaningful and timely recognition to high performing team members;
•    Working collaboratively with key stakeholders to contribute to overall Jetstar business objectives
•    Acting as a role model for our standards of conduct including presentation, behaviour and consistently engaging our company values.
 

Our ideal candidate for this role will have:
•    Experience engaging and leading a large frontline and remote team within a customer service/hospitality environment 
•    Demonstrated leadership skills with a proven ability in developing individuals and building effective, high performing teams
•    The ability to plan and prioritise a high volume of workload
•    High levels of resilience, flexibility, intuitiveness and a customer-service orientation
•    Strong business awareness and the ability to understand and communicate corporate initiatives and strategies across the team
•    Experience of working in a unionised environment with an understanding of employee relations 
•    A natural ability to deliver difficult messages with confidence, handle conflict when required and champion consistency, fairness and correct application of policies and processes here at Jetstar.
•    Personal presence with the proven ability to motivate, lead and influence others

About Us 
The Jetstar Group has airlines in Australia, New Zealand, Singapore, Japan and Vietnam. Since launch in 2004, we have grown from a team of 700 to 7,600 and have flown more than 250 million passengers. Collectively we now offer more than 5000 flights a week to more than 85 destinations in 17 countries and territories across the Asia Pacific region, with a fleet of more than 130 aircraft. 
 

Our Culture
Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.
 

Our Benefits
Team members have access to heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.