Depot Supervisor

Summary about this job

Detail information about job Depot Supervisor. Terms and conditions vacancy

• Technical operations support for both internal and external customers
• Customer Experience
• Budgets and Reports

Recycling that pays

We dream about cleaning up the country, and we think the best way to do this is by changing the way Australians recycle through rewards and incentives.

We know that recycling pays, and both people and the planet profit when we recycle.

As well as providing automated collection solutions to Australia's largest community of recyclers, we're also in the business of doing good. And lots of it.  

So, if you're a hardworking, can-doing, self-starting, fun-loving, problem-solving, tech-comfy, quick-thinking, all-around do-gooder, you'll fit right in with our high-performing team.

We're after a natural leader who's excellent at striking up great relationships and always stays ahead of the game.

In return, we offer a dynamic environment with flexible working conditions and exciting opportunities to soar with a fast-growing, green-tech company, located in Brisbane. Sounds like you? Apply immediately. We'll be on high alert for typos. Emoji's encouraged. 

#JOBGOALS

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop and document customer service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry's developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

#REQUIREMENTS

• Proven working experience as an Operations Manager you would have managed a team of ten or more previously
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• Tasks - Provide technical support for RVMs in QLD    
• Manage Day to day running, business growth, customer support, technical support. Brand and company promotion. Maintain equipment, parts sourcing and inventory.          
• Answer technical questions from internal and external customers and provide a solution.
• Writing technical procedures, coaching and development.
• A "go to man" when help is required.
• Drive new growth with exploring new avenues in CDS recycling.           
• Skills - Technical, Customer Support, Internal Support, Problem solving, Planning, liaise with contractors on new projects.     
• Goals - To develop a working model of container recycling, both depot and RVM, that could be dropped into any state and would work from the off. This would need all depts. to be involved with tweaking and streamlining the current working formats, documenting the procedures to produce an Envirobank model. There would also have to be R&D to test new ideas and concepts and report whether they are workable. The whole concept would have to be completed before the next state comes on board, with further adjustments to ideas once in progress. This working model is then ready to push into the next state with very little work from Envirobank, apart from following set procedures and steps to implement the scheme. This would benefit EB staff by reducing workloads because everything is in place.
• Implement the "5S" into Envirobank. Everyone from yard hands up to Managers can work together to develop a solid working structure. Whether it is throwing out that old box you have been sweeping round every day, or using the old doc off the system because you didn't have time to change it last time or developing a rule in the depot/office that everyone now knows but didn't ask before. Time is required by everyone to make a note of something in their everyday work day that needs changing or improving. Then working as a team to assist each other, when someone may be time poor, to make the changes and improvements that will benefit the Envirobank Goal.

Our ultimate heartthrob:

1. Minimum 2 years' experience, and a whole lot of ambition
2. Ability to work in a fast-moving company and industry, whilst maintaining the Envirobank culture and having fun
3. Exceptional communicator, both written and verbal
4. Ability to multi-task, prioritise, and manage time effectively
5. Highly motivated, proactive, and performance driven
6. Excellent presentation and negotiation skills, as well as an ability to be both persuasive and influential
7. Ability to take initiative
8. Skilled in crafting slide decks and written pitch materials
9. Eligible to work in Australia (we're looking for candidates who are already here) 
10. Fork Lift Licence 

In your role with Envirobank, you will play a huge part in changing the Australian landscape and the way our country recycles.

PLEASE INCLUDE A COVER LETTER WITH YOUR RESUME UPLOADED.

Apply now and start with the 3 emoji's or words  that describe YOU best!