Driver Performance Manager
ANC is seeking a driver performance trainer to enhance our existing home delivery Drivers working with National clients.
Summary about this job
Fleet Management
Company: ANC Delivers
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-3-4829-1424
Fax: +61-8-9496-7141
E-mail: n\a
Site: n\a
Detail information about job Driver Performance Manager. Terms and conditions vacancy
- Influence the performance of our Fleet of 150 + Drivers
- Training & customer service focus for existing home delivery teams
- State based role, mostly out on the road
ANC supports some of Australia's largest companies with their national logistics and transport needs. With a fleet of over 700 vehicles, a national network and a commitment to outstanding customer service, we are big enough to be trusted by our clients, but small enough to really care for our people.
At ANC, we are aiming for our Driver teams to deliver the highest possible level of customer service to our clients. To assist us to achieve this, we are seeking an experienced and personable Driver Performance Manager to work with and guide our Driver teams and enhance Customer Service capability, job performance & quality of service. The position will report directly to our Fleet Manager.
What we are looking for in a Driver Performance Manager:
- Enthusiastic, energetic and highly motivated, with a flexible and adaptable attitude for our diverse environment
- Patient and positive communicator with strong verbal and written skills.
- Computer skills (good understanding of Microsoft Word, Excel and Powerpoint is desirable)
- Experience in improving Driver engagement levels and lifting the performance of drivers.
- Commitment towards developing our Driver teams & enhancing their performance through coaching and role modelling.
- Ability to be hands on with our Drivers, spend real time in the vehicle with our teams out on the road ( access to ANC offices will be available, but this is not an office based position)
Responsibilities include:
- Assess Driver team performance, create plans & material to develop skills and enable our Fleet to deliver extraordinary customer experiences.
- Offer clear, direct feedback to our Drivers using supportive instruction
- Assist the information flow between Driver teams, our Clients/Customers, Account Managers and other stakeholders
- Motivate, train & enhance Driver performance within our home delivery fleet to exceed expectations.
- Identify and recommend delivery improvements & efficiencies to enable ANC performance to exceed Client/Customer expectations.
- Ensure Health, Safety & Environment policies are adhered to at all times, promoting & committing to Driver safety.
This is a challenging and diverse opportunity that involves State based travel to various Client sites. We require you to hold a full Drivers Licence.
For further information, please contact Kristen Dacey, Fleet Recruitment & Compliance Manager on 0403 764 875.
Don't miss this opportunity - apply now!