Service Coordinator
Compile estimates and inspections for customer repairs while ensuring the highest level of communication and service is delivered to our customers.
Summary about this job
Production, Planning & Scheduling
Company: Terex Australia
Location: Perth
Work type: Full Time
Salary: n\a
Phone: +61-3-6821-6249
Fax: +61-2-8405-3319
E-mail: n\a
Site: n\a
Detail information about job Service Coordinator. Terms and conditions vacancy
- Join a leading Original Equipment Manufacturer (OEM)
- Canning Vale location
- Use your mechanical aptitude to support our customers!
About the company
Terex Corporation is a $4.5 billion, publicly traded global manufacturer of lifting and material processing products and services. The company is passionate about producing equipment that improves the lives of people around the world. Terex operations are global, yet each office or factory is a close-knit community. Terex provides team members with a rewarding career and the opportunity to make an impact. The company values diversity and inclusion, safety, integrity, respect, servant leadership, courage and citizenship. It encourages continuous improvement and offers free courses available through Terex University. Women@Terex provides a supportive network for Terex women in their jobs and careers. It’s an exciting time to be part of the expanding manufacturing sector. Terex is a place where you can work and grow. Come talk to us!
About the role
The Service Coordinator will deliver exceptional customer service by coordinating and developing customer estimates, and liaising with internal departments to ensure timely completion, and delivery of service work. The position requires sound mechanical aptitude and ability to interpret service job requirements provided by Service Team Members.
Job tasks and responsibilities
- Responsible for preparing estimates, liaising with customers to provide full details of the repair work required and obtain approval prior to the work being carried out.
- Interpretation of scope of work requirements from Service team members and translating them into customer estimates.
- Day to day coordination of all service job requirements
- Work with the Service Team Members on all Service Jobs to ensure accurate close our works for customers.
- Responsible for providing technical information to the Service Department Workshop Supervisor along with any parts queries as required.
- Assist the Service Manager with excel reporting requirements.
- Any other duties as required including taking part in any training as required
- Participate in and comply with the Company's safety first culture.
Skills and experience
The successful candidate must have experience within a similar role with a strong mechanical aptitude, ideally in a manufacturing or mechanical environment. The successful candidate will also have the ability to establish and maintain effective relationships with customers, both internally and externally; good problem solving and communication skills; ability to prioritise deadlines; and strong computer literacy.
If you believe you are the right fit for the role, please apply.
To apply for this position, please click 'Apply Now'.