Continuous Improvement Manager
Drive customer centricity and improvement projects across all areas. Great mix of CI, customer engagement and projects
Summary about this job
Warehousing, Storage & Distribution
Company: Toll People (St Kilda)
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-8-8013-7366
Fax: +61-2-2368-1725
E-mail: n\a
Site: n\a
Detail information about job Continuous Improvement Manager. Terms and conditions vacancy
- Focus on customer development and implementation
- Work across the business unit interacting with all areas and all levels
- Develop operational synergy between Toll and major clients
Who are we?
The Toll Group is the Asian region's leading provider of integrated logistics services, generating annual revenue of AU$8.3 billion and employing over 40,000 people across an extensive network of 1,200 sites throughout more than 50 countries across the world. We’re committed to providing a safe, diverse, satisfying and fulfilling workplace for all of our people. We value integrity, trust, teamwork and being open and transparent.
The opportunity?
As part of Toll Group’s new growth strategy, we are seeking a seasoned Continuous Improvement (CI) Manager who will partner with our major customers. You will be responsible for the identification, development and deployment of customer focussed improvement initiatives across the end-to-end value chain. You will be providing leadership, planning and management capability for the systematic, process and data driven resolution customer related CI opportunities and escalated service issues.
Key accountabilities and responsibilities will include, but not be limited to:
- Lead and deliver customer specific CI Program(s) and Project(s)
- Building positive working relationships with Toll Operational, Finance & IT senior management and delivery teams
- Leading the facilitation of Customer CI related workshops and meetings with key customer and business stakeholders driving collaboration across the business to ensure the best outcome for the Customer and for Toll
- Developing project related collateral including project briefs, presentations, complex data analysis, benefits trackers, fishbone diagrams, process maps, value stream maps, SOPs etc.
- Measurement and delivery of projected benefits to both the Customer and Toll
- Coach and mentor Sales and Operational personnel in the delivery of Customer CI initiatives
The ideal candidate?
Tertiary qualified, with formal qualifications in Lean or Six Sigma, you are a senior level project management professional with a successful track record in managing a broad array of business transformation or continuous improvement programs. Experience within large and complex organisations ideally across manufacturing, supply chain, procurement or FMCG you will be comfortable working with ambiguity and have the ability to operate within an ever-changing landscape. Your outstanding communication and interpersonal skills allow you to engage stakeholders from the shop floor through to the senior leadership team. Your resilience and ability not to lose sight of the end goal will set you apart from your peers.
In return, you will be rewarded with an inclusive and dynamic team environment, a passionate company culture and the opportunity to be an integral part of Toll’s new direction.
For a confidential discussion regarding the role please contact Julian Bettiol, Toll People, 03 9049 4004
We will not be liable for any fees or costs associated with unsolicited CVs sent directly to line managers from recruitment agencies.