Cabin Baggage Officer - Coolangatta
As we strive to ensure ongoing baggage compliance on-board our Jetstar flights, we are currently seeking individuals experienced in customer...
Summary about this job
Aviation Services
Company: Jetstar
Location: Gold Coast
Work type: Part Time
Salary: Excellent Staff Benefits
Phone: +61-8-5878-8127
Fax: +61-8-9405-5417
E-mail: n\a
Site: n\a
Detail information about job Cabin Baggage Officer - Coolangatta. Terms and conditions vacancy
- Coolangatta Location
- Adventure and Achievement Awaits
As we strive to ensure ongoing baggage compliance on-board our Jetstar flights, we are currently seeking individuals experienced in customer service to join our team and take part in educating our passengers compliance with our baggage size and weight requirements when boarding our flights departing Coolangatta airport.
You will be responsible for:
• Providing excellent customer service to customers taking a professional approach that upholds the company's service standards and culture.
• Liaising with our passengers at the boarding gate, weighing and measuring cabin baggage and charging applicable fees where required.
• Work in a productive pro-active team environment with Airport Management, Customer Service Officers, Cabin Crew and Baggage Handlers to deliver an efficient turnaround at airports.
• Handle cash and/or credit card transactions.
• Discreet professional handling of customers with excess carry-on baggage.
• Representing the company image through uniform presentation, grooming excellence and customer service delivery.
• Complying with company OHS and regulatory responsibilities and standards.
• Monitoring or and operating automated tools and systems, as trained, maintaining and delivering the ground service product to agreed company standards.
A challenging opportunity, you will thrive under pressure and present yourself to customers, positively reflecting and shaping the Jetstar brand. Key criteria includes:
• Demonstrated ability to work under pressure and coordinate multiple time sensitive issues.
• Experience working successfully within a team.
• Knowledge and understanding of the customer service function, service strategy and service philosophy.
• Experience in aviation and/or hospitality industry highly desirable.
• Cash handling experience.
• Experience in conflict resolution highly desirable
• Ability to work with rotating shifts.
About Us
The Jetstar Group has airlines in Australia, New Zealand, Singapore, Japan and Vietnam. Since launch in 2004, we have grown from a team of 700 to 7,600 and have flown more than 250 million passengers. Collectively we now offer more than 5000 flights a week to more than 85 destinations in 17 countries and territories across the Asia Pacific region, with a fleet of more than 130 aircraft.
Our Culture
Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.
Our Benefits
Team members have access to heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.