Customer Service Representative

Summary about this job

Detail information about job Customer Service Representative. Terms and conditions vacancy

• Meet with clients and spend time out on the road. No desk job!
• Be part of a supportive and inclusive team
• Get to know clients from a whole range of different industries and locations

Established in 1988, Shred-it was one of the first secure paper shredding companies in the world, and today we’ve grown to be a global leader, providing secure document destruction services to over 400,000 customers in 170 markets, in 18 different countries.

Work as part of a supportive, global team with individual accountability in defined areas. This position deals with sales operational financial and organisational responsibilities in a highly customer focused way. The successful candidates will be required to have daily interactions with internal and external customers and staff at all levels within the service centres and our support centre in Canada

SUMMARY

Every CSR represents Shred-it at our client's place of business. CSR’s are the face of Shred-it. From arrival through to departure, after final clean up of the client's area, the CSR's performance must be superior and undertaken with complete regard for confidentiality, courtesy, and environmental consciousness.

RESPONSIBILITIES

• Arrive punctually and dressed in Shred-it uniform at the stated start time for your branch each day and clock-in.
• Check client allocation (routing) for the day's run of his/her assigned truck
• Complete conscientious circle-check of assigned vehicle, using the circle checklist form
• Correct any minor items detected on the circle check and report more serious items to CSS/CSM
• Obtain all necessary documentation for the day's operations, these include:
  • Job/Day CSR report
  • Handheld device & printer
  • Consoles for delivery en-route
  • Keys for consoles to be delivered
  • Any special instructions or materials essential to the day's operations
• Leave the yard a maximum of 20 minutes from clock in start time

ON THE ROAD

• Always drive within the posted speed limits
• Follow all rules of defensive driving
• Obey all traffic laws
• Obey all municipal bylaws regarding hours of stationary operation (parking)
• Only use mobile whilst the truck is stationary

SERVING THE CLIENT

• Carefully park the truck in the designated area
• Record the time of arrival on the handheld
• Politely greet the client contact and record any changes of which they may advise you
• Quietly and conscientiously remove the customer confidential material from premises whilst adhering to company security and safety policies
• Give and explain certificate of destruction to client
• Record time shred was completed/material loaded on the truck
• Be a Helpful Expert

RETURNING TO BRANCH

• Unload or park vehicle as per branch process
• Attend de-brief with CSS.
• If any changes to the locations or time-of-service are indicated, these should be carefully notated on the Driver's Information Sheet
• Return handheld and printer to docking station
• Ensure clock out

SHREDDING CLIENT MATERIAL

The nylon console bags, when full, can weigh up to approx. 40-50kg (normal weight is approx. (15-25kg). CSRs are required to lift and carry these bags frequently throughout the day. Therefore, physical fitness and physical strength are essential to the job of a CSR. Lifting Belts (back support) and trolleys are available to CSR's.

Confidentiality

The materials with which Shred-it clients trust the CSR is confidential. A CSR must be committed to preserving the confidential nature of these materials at all times.

Health & Safety and Security

A CSR must ensure that Health & Safety processes and practices are followed at all times. Company policies on Health & Safety and Security must be understood and complied with.

PERSONAL SPECIFICATION

General

• All CSR’s Must have a valid MR (Medium Rigid)
• Previous Customer Service roles would be advantageous but not essential
• Positive attitude
• Good interpersonal and communication skills
• Conscientious with good attention to detail
• Good work ethic
• Flexible
• Self-motivated
• Good time management skills
• Reputable and trustworthy
• Previous experience in following security and safety processes
• Clear CRB
• Good spoken English language skills are required

Education

• Ability to read and understand client information sheets
• Ability to write clear messages on CSR daily reporting sheets

Please forward your applications to Laura Caligari at [email protected] or hit apply below. Only shortlisted applicants will be contacted.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER