Consultant / Account Manager

Summary about this job

Detail information about job Consultant / Account Manager. Terms and conditions vacancy

Consultant / Account Manager

Division:                         Operations 
Location:                        South Melbourne

Type:                               Full Time
Job reference:                ICC02

Applications close:        28th July 2018

About Us

Established in 2012, Integra provides Support Coordination and Plan Management services to NDIS participants, their families and carers. Integra is accredited ISO 9001:2015. We are committed to operating in a continuous improvement and accountability framework through our certification for 'Provision of Disability Support Services. Our sole purpose is to provide high quality services to people with disability, their families and carers. As an NDIA approved provider, we apply our extensive experience in Australian disability services, and partner with recognised industry leaders, to provide worldwide best practice.

About the Role

At Integra, Consultant/ Account Manager is responsible to:

Consult on the Design and Implementation of Self / Participant Directed Programs

·      Leverage international expertise to design self-

       direction products, technology solutions and

       operational processes for new and emerging markets

·      Facilitate requirements gathering and analysis to

       design and implement system functionality and

       usability  

·      Identify opportunities to provide these products and

       services

Develop and Leverage Experience on the Following

·      National Disability Insurance Scheme (NDIS)  

       catalogue and rules

·      Self direction Principles and Philosophy

·      Using our proprietary technology solutions

Supervise the Launch of Project Operations

·         Oversee operations to ensure fulfilment of NDIS

          obligations including, but not exclusive to:

·         Timely enrolment of new participants and providers

·         Accurate financial management in accordance with

          state and federal rules and regulations

·         Timely processing and payment of provider invoices

·         Accurate production of monthly participant

          statements and management reports

·         Coordination across operational teams and units in

          response to issues

·         Delegation of tasks and duties to ensure that work is

          completed and meets quality standards

·         Supervise, coach and develop program staff

·         Ensuring staff are effectively performing all

           responsibilities as outlined in job description

·         Facilitate program and technical changes as they

           arise

Establish and Maintain Client & Partner Relationships

·         Develop relationships with peak governing bodies

          and relevant partner agencies

·         Provide consultation to partner agencies on plan

          management activities, including the implementation

          of the Participant as Employer model

·         Follow relevant news and legislative actions

Business Development

·         Identify new business growth opportunities and

          develop seminar/conference presentations

·         Engage with and establish new business

          partnerships

·         Manage and coordinate research, financial analysis,

          writing, and production

·         Design or adapt service delivery models per market

          need and opportunities that arise

Continuous Quality Improvement

·         Leverage experience international expertise to bring

          change and improvement to services

·         Facilitate requirements gathering, data and root

          cause analysis to improve system functionality and

          usability, as well as enhance operational processes

·         Report to and advise on operational, technical, and

          business developments

About You

To be successful in this role you will need to have:

·       Bachelor Degree

·      Minimum 10 years in government programs supporting

       people with disabilities & providing financial

       intermediary services

·      Excellent verbal & written communication and problem

        solving skills

·       Ability to work independently and as part of a team,

·       Experience in

·       Ability to manage time effectively in a fast-paced

         environment with multiple deadlines.

·       Excellent attention to detail

We Offer

·       A flexible, Supportive and friendly team environment  

·       The opportunity to help the people with disability to 

         live independent and fulfilling Life.

·       An attractive Salary

If you have the energy and passion for this exciting role, join us on our journey and make a positive difference! If the above describes you and you are looking for a rewarding role then please apply by submitting your résumé with a cover letter outlining why you’re the superstar, we are seeking.

Integra embraces diversity and is an equal opportunity employer. Integra welcomes applications from candidates of diverse backgrounds, including Aboriginal and Torres Strait Islander people and people with disabilities are encouraged to apply.