Relationship Manager

Summary about this job

Detail information about job Relationship Manager. Terms and conditions vacancy

About the business and the role

Are you seeking a role where you can use your analysis, consulting and people skills to make a difference? We want to hear from you. We're looking for a Relationship Manager to join our team.

About Us

The Australian Network on Disability (AND) is a national, for-purpose, member organisation that brings employers together to shape an Australia where people with disability are valued and organisations benefit from diverse workforces and customers.

We provide expert advice, and professional services on disability to employers, government, and industry bodies. We build their expertise, develop their confidence, connect them with others, and support them to check their progress against their access and inclusion goals. 

We have an affirmative action employment strategy for people with disability and make adjustments to accommodate individuals in the recruitment, selection and employment process. 

About the role

Here at AND, we have a small team of passionate, hard-working Relationship Managers (RM) contributing to changing and improving the disability confidence of organisations in Australia. Our Relationship Managers consult with our member organisations across Australia to partner and guide them to attract and retain talented and skilled employees with disability and to tap into their entire customer base – including people with disability. At the Network, we consult across the whole of business to ensure the equitable inclusion of people with disability.

The role of an RM is a unique one – there is no other role like it in Australia. We are a world-leading member organisation seeking committed, creative and innovative professionals with experience building and managing relationships to creatively consult with our members. The role requires the successful applicant to manage a number of members and guide and influence them to create change and have impact on the inclusion of people with disability.

This role requires a consultative approach, an ability to learn and craft a bespoke solution for our members. Analysis skills are key to this role; analysing what our members do or need and providing accurate, relevant, global best practice recommendations. This role is extremely varied – no one day will be the same. You will, over time, have the opportunity to get involved in a wide variety of projects, create learning content and solutions, deliver our training, manage quarterly events and really play to your strengths – or develop new strengths.

Job tasks and responsibilities

• Assisting members to develop and achieve their diversity and inclusion goals as they relate to people with disability
• Undertake analysis and report back to members on practices, policies, procedures and Action plans.
• Design and deliver programs, training, educational and promotional events
• Deliver customised services, information and referrals to members in a time effective and high quality manner
• Develop and manage projects with multiple stakeholders 
• Contribute to providing cutting edge information to AND by staying up to date with relevant research and reports on a specific area of accessibility and inclusion (Subject Matter Expert)

Skills and experience

Qualifications

• Bachelor Degree in any relevant discipline. May include Commerce, Business, Human Resources, Education etc.

Experience and knowledge

• At least 2 years' experience in roles that require strong interpersonal skills and relationship building
• Experience in, or knowledge of, developing diversity and inclusion strategies and an excellent understanding of the barriers experienced by people with disability
• Experience in research, analysis and report writing
• Experience in facilitating training sessions and or delivering presentations to groups

Behavioural skills

• Self-confident, assertive, resilient and flexible
• Organise workflow and priorities independently
• Good listener who is able to understand, analyse needs and design effective interventions
• Strong customer service and quality focus
• Team player – collaborate and participate in discussions and decision making across the Network's offices
• Ability to work with confidential and sensitive information.

Technical proficiency

• Experience writing in-depth reports based on analysis of information and providing recommendations
• High level proficiency in Microsoft Office software applications
• Experience with, or willing are to learn how to use, a Customer Relationship Management system (Salesforce)
• Able to, and comfortable with, using teleconferencing and videoconferencing for member and inter-office meetings
• Certificate IV in Workplace Training and Assessment will be highly regarded, otherwise willingness to obtain such qualification.

Safety

• Understand and comply with the Network's policies and procedures
• Actively support, promote and demonstrate commitment to Work Health and Safety
• Report any hazards identified.

Job benefits and perks

The Australian Network on Disability has a lot to offer the right person for this busy role. We offer flexible working arrangements, including flexible start and finish times and the ability to work remotely. The role involves some interstate travel.

Are you seeking a change and feel a 'for purpose' organisation is for you? If so, we want to hear from you.