CRM Data Analyst

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We have an exciting opportunity for a CRM Data Analyst to join MECCA Brands!

Summary about this job

Analysts

Company: MECCA Brands Pty Ltd

Location: Melbourne

Work type: Full Time

Salary: n\a

Phone: +61-7-6732-1611

Fax: +61-2-9727-6192

E-mail: n\a

Site:

Detail information about job CRM Data Analyst. Terms and conditions vacancy

  • Ranked #2 company for 2017 BRW Best Places to Work study for Australia!
  • Join a passionate, fun and innovative CRM team!

We did it! We ranked #2 in the 2017 BRW Best Places to Work study for Australia!


THE POSITION

MECCA Brands are experiencing growing demand for reporting and data analysis in various areas of the business, in particular the CRM and Loyalty function. As a result, there is an exciting opportunity for a skilled and analytically-minded Data Analyst to join our CRM Team.

Reporting to the Head of CRM & Loyalty, the Data Analyst will have the ability to interpret and analyse customer and loyalty data to generate actionable insights, provide comprehensive reporting and respond to adhoc data requests. This role will also have an opportunity to work closely with other data analysts across the business, as well as the IT team.

Key responsibilities include:

  • Developing, implementing and maintaining standard reports;
  • Providing in-depth pre and post campaign and ROI analysis, as well as market and customer insights;
  • Customer profiling, segmentation and predictive modelling;
  • Developing and implementing loyalty dashboards, self-service and BI tools;
  • Identifying opportunities to drive customer engagement, profitability and growth; and
  • Developing and maintaining relevant documentation to business users;

THE PERFECT PROFILE

  • 2+ years of experience in data, campaign analysis and reporting, preferably in retail;
  • Experience with accurately interpreting briefs, performing the required analysis and presenting actionable insights back to the business;
  • Experience in developing dashboards and data visualization tools;
  • Strong SQL skills for querying and manipulating datasets;
  • Passionate about new technologies and willing to learn and apply new data manipulation and analysis tools;
  • Strong communication, interpersonal and time management skills; and
  • Strong attention to detail

Preferred:

  • Exposure to web analytics, CRM platforms and other marketing systems (Email Platforms, CRM Systems, Campaign Management, Loyalty Engines, POS, GA, etc).
  • Experience with Python/R language, specifically data analysis packs
  • Exposure to AWS data warehouse environment

ON OFFER TO YOU

We are in the business of delivering happiness to our employees, our customers and the broader community and we love to acknowledge each employee’s contribution to our success. From quarterly product allowances, unlimited 40% discount and free products, through to reward and recognition programs, development programs, and health and wellbeing initiatives, we promise you our unique company culture will constantly surprise and delight you - we will never be finished in making MECCA Brands the best place to work!

ABOUT US

At MECCA Brands we bring customers the best in global beauty across our 4 retail concepts: MECCA Cosmetica, MECCA Maxima, MECCA in Myer and mecca.com.au. Together we offer an exclusive edit of over 100 brands, paired with exceptional customer service and beauty expertise within each retail environment.

Working at MECCA Brands will never be just a job. Our unique and positive culture ensures employees are surrounded with incredible and inspiring people, amazing opportunities, experiences and challenges, enabling them to be the best they can be in everything they chose to do. Simply, MECCA Brands is career worthy.

To learn more about life at MECCA Brands and to apply for this position, please visit www.mecca.com.au/careers

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