Senior Program Delivery Manager

Summary about this job

Detail information about job Senior Program Delivery Manager. Terms and conditions vacancy

About Aimia

Aimia Inc. is a global loyalty and analytics company powering world class reward programs on behalf of clients. We deliver marketing and reward programs to help clients develop long-term one-to-one relationships with their customers using customer insights to deliver smarter business decisions and build rewarding programs.

Aimia’s vision is to become the recognized global leader in loyalty management. At Aimia, we work with passion, respect, heart and humour. We are committed to global leadership in innovation, insight, thought and action.

Across our global enterprise we offer a full suite of services delivered through two loyalty service streams:

• Coalition Loyalty - designing, building and managing multi-partner and shared currency loyalty programs around the globe
• Insights and Loyalty Solutions- designing, building and managing strategic business and customer loyalty programs whilst deriving actionable insight from customer data to deliver measurable marketing ROI for clients and partners around the globe

In APAC, Aimia has proven experience in partnering with clients to deliver leading proprietary loyalty programs across the region. Our Insights and Loyalty experts design, launch and operate new client programs, re-launch, refresh and operate existing client programs and bring our digital, mobile and analytical expertise to bear on behalf of clients. As we continue on our journey to realise our vision to be the recognised global leader in loyalty management, we are actively building out our capability to offer increased services across the coalition loyalty service stream.

Within the Australia office, we manage and deliver full-suite Loyalty services across key clients in various industries including Airlines, Telecommunications and Financial Services. Globally, we also work with clients in the Retail, FMCG and Travel Hospitality sectors.

What is the focus of this role?

• The Senior Program Delivery Manager is responsible and accountable for the seamless, end-to-end execution of technical changes to the loyalty program of a key client within the Aimia portfolio.
• It is the Senior Program Delivery Manager’s responsibility to ensure that Aimia and its systems adhere to best-practice processes’ and any client-led security, compliance and risk management procedures and initiatives.

Key Responsibilities:

• Act as the main point of contact between the client and internal IT teams to develop and execute technical briefs or change requests.
• Nurture and develop relationships with key client stakeholders to help them solve business needs and objectives.
• Develop a deep understanding of Aimia’s loyalty systems and infrastructure and utilise that knowledge to manage and assess potential long-term impact of any changes.
• Best practice program delivery management, leading the Aimia and client project teams to deliver flawlessly.
• Work closely with both the clients’ and Aimia’s IT and Security Teams to mitigate any risk or negative customer impact.
• Ownership and accountability of the end-to-end program delivery of all projects, ensuring they are delivered on time, on budget and within scope.
• Creation and management of project cost estimates, including securing approvals.
• Work closely with the client and internal stakeholders to assess, document, cost and execute all changes or upgrades to the system.
• Manage IT and technical changes to Aimia’s loyalty systems from concept design, estimation, code development, quality assurance testing, user acceptance testing to implementation and post implementation review.

• Lead and manage a team, ensuring that they add value with every interaction with our client, this includes structured performance management, career development opportunities and motivation to play to strengths.
• Working closely with internal and external stakeholders across all areas of the business, which may include development of briefs for Analytics, Rewards, IT Contact Centre and Communications Campaigns.
• Monitor client budgets to ensure effective financial management of all aspects of program delivery.

Essential skills and experience:

• Minimum 5+ years’ experience in program management with acute technical knowledge.
• Comprehensive understanding of PCI Compliance regulations and risk management best practice.
• Solid knowledge of IT infrastructures and database designs.
• Ability to effectively manage multiple concurrent projects and deadlines.
• Strong and confident presentation skills, including the ability to translate technical concepts to a non-technical audience.
• Nimble yet process driven, with the skills to effectively manage competing priorities.
• Exceptional problem solving, documentation and project management skills
• Ability to lead, manage and motivate a team of direct reports.
• Superior written and verbal communication skills.
• Plans and carries out responsibilities with minimal direction.
• 12 month FTC with potential to go permanent

Useful characteristics include:

• Confident and easily able to build rapport
• Flexible and adaptable to changing environments
• Energy, enthusiasm and positive attitude with a desire to progress
• Self-motivated and ability to motivate and lead others
• Ability to accept direction and suggestions for development

What is success in the role?

• Seamless day-to-day program delivery management of the account, resulting in a valued partnership.
• All projects are delivered on time, within budget, error free and with seamless integration into the program.
• Proposed solutions and roadmap projects are aligned to the client’s and Aimia’s objectives.
• Ensuring that Aimia’s platform and services remain compliant to client’s needs and requirements.
• The ability to act with maturity in situations both internally and externally in the best interests of Aimia and its clients.
• Working closely and effectively with other Aimia departments and individual stakeholders.
• Managing and retaining a highly motivated team.