National Manager, Service Design & Development (9 Month Contract)
*Not-for-Profit fixed organisation *Fixed-term contract from Sep 2018 for a min of 9 months * Full-time hours (will consider part time 4 days/week)!
Summary about this job
Policy
Company: Mission Australia
Location: Sydney
Work type: Contract/Temp
Salary: Competitive salary with salary packaging benefits!
Phone: +61-2-4307-9230
Fax: +61-3-6913-8544
E-mail: n\a
Site: n\a
Detail information about job National Manager, Service Design & Development (9 Month Contract). Terms and conditions vacancy
About Us
Mission Australia is a Christian community service organisation with a nationwide team of over 2,900 that helps people to regain their independence.
We reduce homelessness and strengthen communities through homelessness initiatives and affordable housing, early learning and youth services, family support, and employment and skills development.
Together, we stand with Australians in need until they can stand for themselves.
Your Opportunity
As the National Manager for Service Design & Development (covering a maternity leave contract from Sep 2018 for a minimum of 9 months), you will drive the design and development of Mission Australia’s services in response to emerging service needs and best practice, sector and market trends, and service experience and innovation. Critical to this role is driving the organisation’s strategy and practice capability for client engagement and community development.
Your key responsibilities will include:
- Manage a small team of service designers and practice specialists to ensure Mission Australia’s service modelling and practice is impact focused and innovative
- Manage an effective pipeline of service designs that reflect business needs and priorities, and is able to translate effectively into operational designs for business growth/development
- Grow and strengthen Mission Australia’s community development practice, supporting the organisation’s goal for ‘Strengthening Communities’
- Increase the organisation’s capability for being client-informed in design and delivery of services
- Increase the organisation’s capacity for innovation (through Design Thinking approaches)
- Provide strategic advice to the organisation as required in relation to emerging service needs, sector and market trends
- · Maintain active relationships to inform design and delivery of key objectives, ensure relevance to practice and purpose, and continue to drive performance improvement through service design and development
Requirements for Success
- 5 -8 years' experience in community/human services domain
- Broad knowledge of research, co-design and analysis methods
- Strong analyproblem-solvingem solving skills and technical ability
- Proven ability to build strong, respectful and robust relationships, internally and externally
- Proven ability to synthesise and analyse complex information
- People and project management experience and an understanding of Design Thinking
- The ability to navigate ambiguity, bring clarity to complex problems and influence change
- An interest in social innovation and impact investment would be advantageous
Culture & Benefits
A career with Mission Australia will offer you rewarding experiences, opportunities for advancement and the chance to make a difference to the lives of Australians in need. We have an innovative and friendly culture guided by our values of compassion, integrity, respect, perseverance and celebration.
To ensure our employees feel valued, supported and celebrated we provide a range of employee benefits including:
- Salary packaging of $15,900 in tax-free pay per year (details via Advantage)
- Discounted childcare rates with participating centres
- Generous discounts with hotels, travel insurance and major retailers
- Free, confidential counselling services via our EAP
- Discounted health care with Medibank Private
- Volunteering opportunities
Diversity & Inclusion
Mission Australia is an inclusive employer. We celebrate our diversity and strive to reflect contemporary Australian society and all the communities in which we work, in order to better serve our clients. We welcome and encourage applications from Women, Aboriginal and Torres Strait Islander people, Culturally and Linguistically Diverse people, People with Disability, Sexually and Gender Diverse people, people with lived experience of adversity and from people of all ages.
Next Steps
To be considered for this opportunity, please click ‘apply’ and send your cover letter and resume today.
For more information, feel free to view the Job Description via PD National Manager Service Design - Sep2018.pdf.
As part of our Employment screening process, you will be required to undertake a National Criminal History Check if you haven’t completed one in the last 12 months.
Applications close midnight, Sunday 22nd July 2018.