Client Services Manager | e-discovery system
Responsible for managing a team of Client Services consultants.Provide mentoring, training & guidance. Able to advise clients on evidence collection.
Summary about this job
Management & Change Consulting
Company: OfficeTeam
Location: Melbourne
Work type: Full Time
Salary: $140k - $150k p.a. + Super
Phone: +61-8-3266-1013
Fax: +61-7-8698-4576
E-mail: n\a
Site: n\a
Detail information about job Client Services Manager | e-discovery system . Terms and conditions vacancy
The Company
Our client’s is a worldwide provider of legal services serving the private and public sector.
Essential Duties and Responsibilities
- Engage with the Client Services Director (CSD) to ensure alignment on roles and responsibilities of all primary internal stakeholders
- Collaborate with Sales efforts to expand business with assigned clients and assist with generating leads from client engagements
- Promote company values amongst team members and clients
Communication and Support (Internal)
- Coordinate with the CSD on resourcing and coverage schedules where appropriate based on client or project needs
- Develop solutions for client projects involving company technical resources
- Develop solutions for “pain points” faced by client or project
- Champion company processes and technology amongst clients and team members
- Identify opportunities for knowledge sharing and inter-team engagement
Communication and Support (External)
- Work with the CSD to establish a cadence of regular client and external stakeholder check-ins to discuss activity, issues, key dates, and upcoming project milestones
- Coordinate with the CSD, regular quarterly business reviews with the client including content and presentation
- Create opportunities to engage with external stakeholders in a consultative manner - make suggestions, maintain open dialog on client / project challenges and solutions
Documentation and Standards
- Document and enforce client specific reporting requirements
- Identify opportunities for standardisation and/or process improvement
- Provide support in new team member on-boarding as pertains to client / project specific standards, protocols, workflows, or processes
Project / Client Implementation Process
- Ensure proposed solutions are aligned with client requirements and expectations
- Coordinate engagement of Company resources to scope and deliver client objectives
- Manage client and project billing
- Ensure adequate staffing and resourcing is available to meet project requirements
- Develop local resources to deliver on Company technical strategy
- Serve as escalation point to the client and the Client Services Manager
- Help the CSD maintain a pulse on all client project activity (either through regular internal meetings or weekly updates)
- Coordinate regular audits to ensure compliance with all documented policies and procedures and accuracy of deliverables
- Facilitate CSAT feedback shared by the CSD as relates to the client, project, or similar
Your Profile
- You will have at least 5 years’ experience in e-discovery project management with a qualification in law, information systems or equivalent.
- The right person for this position will be a strong communicator, a strong team member and leader. Your attention to detail will be at the highest calibre whilst being customer focused.
Please note that you may have regular travel requirements to domestic and /or international locations at short notice.
For any further questions, please contact Tara Goss - 03 9691 3663 or 0405152911 Or apply now!
Apply Today!
Please send your resume by clicking on the apply button or for further information, contact our Melbourne office on 03 9691 36 31.
Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne