APS4 Business Analyst/ Reporting Specialist

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We are currently seeking an experienced Business Analyst to join this Federal Government Department based in Chermside.

Summary about this job

Analysts

Company: DFP Recruitment

Location: Brisbane

Work type: Contract/Temp

Salary: $37 - $40 p.h.

Phone: +61-3-5746-7257

Fax: +61-3-1363-6340

E-mail: n\a

Site:

Detail information about job APS4 Business Analyst/ Reporting Specialist. Terms and conditions vacancy

The Business Analyst will provide assistance with the establishment and ongoing support of a Large Regional Hub. The Business Analyst has responsibility for monitoring, tracking performance, identifying areas for improvement and report against operational KPIs.

  • Contribute to the delivery of the Service Charter and Action Plan ensuring interactions and services related to participants are monitored and evaluated for participant satisfaction.
  • Create links between the corporate and service delivery arms of the site office and be responsible for coordinating clear and regular communications back to National Office.
  • Undertake internal reviews of decisions and coordinate the regional Agency’s response to complaints and feedback within the site.

Responsibilities include:

  • Undertake analysis of regional performance against Key Performance Indicators and provide advice on procedural changes as required.
  • Coordinate and undertake analysis of participant feedback.
  • Coordinate all site reporting requirements.
  • Coordinate internal quality assurance processes including sample audit programs and reports on service delivery quality trend analysis, communities of practice and outcomes analysis.
  • Undertake internal reviews of decisions.
  • Coordinate responses to complaints.
  • Ensure staff are following Agency guidelines and operating procedures.

It is highly desirable that applicants have an understanding of or lived experience in the field of disability.

Applicants must hold Australian Citizenship due to the requirement of completing a National Police Check.

If you are interested in this role, please APPLY NOW.

By submitting an application you agree to our Privacy and Information Collection Policy located at www.dfp.com.au

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