Product and Customer Lead, Coles Insurance

Summary about this job

Detail information about job Product and Customer Lead, Coles Insurance. Terms and conditions vacancy

The role

Coles Insurance distributes a portfolio of retail insurance products including car, home, landlord and travel products to millions of Australians and forms part of the broader Coles Financial Services business.

The Product and Customer Lead will support the product teams across Coles Insurance and report to the Senior Business Manager.

The role will have a diverse set of responsibilities, with each week different to the next. The stakeholders and activities include marketing, sales, service, pricing, product, customer communications, technology solutions, external partner relations and offers a high potential candidate the opportunity to make a contribution to the performance of business, while developing valuable business skills.

To be successful, you’ll have:

• previous  experience in financial services products is advantageous
• a track record of successful  implementation of product or portfolio management initiatives
• the ability to demonstrate a customer-centric approach to product and service delivery
• a team first attitude  with an ability to work collaboratively with internal and external organizations to build and leverage relationships
• a high attention to detail
• a high level of initiative and self-motivation

Your key responsibilities will be to:

• support the Insurance Product team in the overall product strategy and operational management of car, home, landlord and travel products
• support the launch of new products, customer offers, technology solutions and process improvements
• contribute towards delivery of product business plans  to drive growth and profitability objectives
• manage customer feedback process including complaints, net promoter score reporting and process improvement
• work with team to implement product and portfolio initiatives
• conduct regular competitor and market reviews
• manage ongoing relationships across internal and external stakeholders to support the implementation of key initiatives
• coordinate various projects and liaise with internal and external stakeholders  including the underwriters

Culture

Coles is a fast-paced, constantly changing business that focuses your talents and challenges you to perform at your best.

As a team, we’re bold with ideas and operate with pace and passion, always looking for better ways to transform retail and delight customers.

Benefits 

Not only will you receive a competitive salary, you’ll also have access to these great benefits:

• a 5% discount when shopping at Coles, Kmart, Officeworks and Target
• learn new skills and develop your existing capabilities - we provide excellent ongoing training and development
• 12 weeks of paid parental leave for primary care givers and 1 week of paid leave for secondary care givers
• get fitter, stronger and faster at our on-site gym

About us

Today, Coles is one of Australia’s iconic retailers, providing a range of fresh food, groceries, general merchandise, liquor and fuel to millions of customers every week.

We have a combination of over 2,400 retail outlets across Australia covering Coles supermarkets, Coles Express fuel and convenience sites, Spirit Hotels and liquor stores under Liquorland, Vintage Cellars and First Choice Liquor branding.

While some things have changed over the years, one thing remains the same – our customer first strategy. We have over 112,000 fantastic team members across the country that are focused on making life easier for our customers and making a difference to the communities we serve every day.

Please Note 

We prefer to deal with you directly and have not engaged an agency for this role, so if you’re interested, please apply. 

At Coles, we aim to ensure our team represents the community we serve, embracing the richness of Australia's diverse population.