Customer Service and Operations Specialist
Jobs like this do not come along very often! Use your Retail Energy experience and and customer centric personality to grow your career.
Summary about this job
Power Generation & Distribution
Company: IQ People
Location: Melbourne
Work type: Full Time
Salary: $65,000 - $74,999
Phone: +61-3-4203-5848
Fax: +61-3-5113-4766
E-mail: n\a
Site: n\a
Detail information about job Customer Service and Operations Specialist. Terms and conditions vacancy
Customer Operations Representative
- Growing established Electricity Retail Business
- Hands on varied position!
- Based in Melbourne CBD
- Excellent environment
- Fantastic salary package + benefits
Our client based in the Melbourne CBD city is looking for an experienced customer focused Energy Operations and Customer Service Representative!
They are looking for a switched on, flexible,energetic alrounder for their busy team! This is a fantastic opportunity to set yourself up in a great career with a growing company! Excellent opportunity to showcase you customer service skills along with your Energy experience by ensuring customer satisfaction through the life cycle of a customer.
Duties
- Providing support within the Retail Operations business by processing transactions, documenting policies, processes and procedures
- Identifying improvements to existing business processes and systems
- Providing expert subject matter advice to customers and internal stakeholders
- Providing excellent service to ensure customers are transferring and being billed
- Receiving and responding to customer enquiries and complaints received over the phone and by email
- Resolve a range of customer related issues
To be successful in this role you will;
- Amazing Customer Service ability
- Outstanding initiative and commonsense
- Strong attention to detail - quality and efficiency
- Ability to resolve conflict and negotiate good business and customer outcomes.
- Excellent verbal and written communication
- Be a team player
- Experience of the billing concepts of mass market and/or commercial and Industrial electricity customers would be an advantage BUT for the right person they will train
This is an excellent role for someone who has a mature approach to their work and is a team player. Your flexibility and attitude to learn and work in a small team environment will be your success!
Ideally you will have experience working within the national Electricity Market - Retail, and associated customer back office operations, such as billing, network tariffs, service orders, new connections and customer transfers for a minimum of 1 year OR you will have a minimum of 3 years solid customer service and love to learn,
This is a fantastic opportunity to join a growing company!
*Apply NOW for this exciting opportunity by sending your resume to Susanne
NB: this is a permanent opportunity so you must have full working rights to be considered.*