Mining Service Manager – NSW

Summary about this job

Detail information about job Mining Service Manager – NSW. Terms and conditions vacancy

As the Mining Service Manager in NSW, you will work closely with Regional Management and play a vital role in implementing area strategies delivering exceptional aftermarket sales and support through Komatsu’s Branch Network. This is a key leadership role in our business and through clear communication with your local customer support team you will ensure alignment of strategic objectives and drive a culture of continuous improvement to exceed customer expectations and improve business efficiencies. This is a full-time permanent role at our Rutherford branch, however you will have the opportunity to travel to customer sites across NSW.

Key responsibilities include, but are not limited to:

• Ensure the Customer Support team is following all company and customer HSE requirements
• Ensure clear communication protocols are in place to ensure the alignment of regional office and Branch offices
• Lead the implementation of service solutions through the branches to meet customer expectations
• Ensure the use of company systems and processes throughout the Customer Support team, including pricing and estimation, and rebuilds
• Ensure that Warranty claims process is being followed and the Branches are proactively pursuing actions for closure
• Drive growth and customer satisfaction through the Monthly Branch Opportunity Meetings through inter-department collaborative review of ICT data
• Implement business efficiency programs for Service with the Regional Service Manager & Regional Commercial Manager
• Lead the Customer Support Team in the achievement of agreed performance targets and the facilitation of clear accountabilities
• Associated people management responsibilities such as employment relations, performance management, employee development, guidance and coaching.

Key competencies required:

• Strategic development capability
• Service and operations experience in an OEM environment
• Good technical understanding
• High level of communications ability across all levels of company and customer
• Excellent Relationship management capability both internal and external
• Process improvement and change management experience
• Experience with a geographically dispersed branch working environment
• Commercial knowledge with financial analysis understanding.

Komatsu offers a zero harm culture in the work place, competitive remuneration package, interesting and diverse experience with opportunities to grow professionally in a progressive learning environment. 

All applications must be supported by an up-to-date resume and cover letter. Candidates should address each of the selection criteria listed above when submitting an application for this role. 

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.