Technical Representative
The Technical Representative in our Surface Mining & Technology Division is Caterpillar’s primary conduit to Dealers and Customers
Summary about this job
Mining - Engineering & Maintenance
Company: Caterpillar of Australia
Location: Perth
Work type: Full Time
Salary: n\a
Phone: +61-7-6749-1499
Fax: +61-7-9641-2698
E-mail: n\a
Site: n\a
Detail information about job Technical Representative. Terms and conditions vacancy
- Identify Continuous Product Improvement opportunities
- Be Caterpillars Lead for Product Problem Management
- Support NPI (New Product Introduction)
Job Description:
The Technical Representative in our Surface Mining & Technology Division is Caterpillar’s primary conduit to Dealers and Customers for product performance and problem management within an assigned territory. This role reports to a locally based Product Support Manager and works closely with various Product Groups, Dealer and customer contacts to provide technical support for Caterpillar’s extensive range of surface mining products. This role provides an opportunity to make a difference to both the Caterpillar product and our customer’s experiences. This role is perfect for someone who enjoys problem solving and variety in their work.
Job Duties:
•Work closely with dealers and customers to identify Continuous Product Improvement (CPI) opportunities for the ongoing improvement of our products.
•Assist Product Groups with prioritization of CPI’s by providing required commercial impact statements, Voice of Customer and Dealer feedback.
•Be Caterpillar’s lead for Product Problem Management discussions with dealers and customers.
•Act as a key resource to support execution of product performance improvement initiatives at target sites.
•Manage service and commercial goodwill support administration across allocated dealers and customers.
•Support NPI (New Product Introduction) and NMI (New Market Introduction) launches in the allocated territory.
Background Experience:
•A tertiary qualifications within a relevant field, or equivalent experience.
•Mechanical or Electrical Engineering experience
•Ability to work independently and to communicate effectively with others in the workgroup, dealer personnel and customers.
Desired Skills and Experience:
•Exposure to Six Sigma principles
•Must be able to work with Dealers, Caterpillar and the customer to meet deliverables
•Technical Product expertise
•Excellent interpersonal and communication skills