Technical Support & Training Officer

Summary about this job

Detail information about job Technical Support & Training Officer. Terms and conditions vacancy

• Be part of a rapidly expanding, award-winning technology company.
• Permanent role with the flexibility to make the role your own.
• A truly positive culture - supportive young, fun and vibrant team.

• Exciting opportunity to be part of a rapidly expanding, award-winning mining and engineering technology company.
• Permanent role with the flexibility to make the role your own.
• Enjoy a truly positive culture consisting of a supportive young, fun and vibrant team that embraces individuality.
• A competitive base salary of $85,000 plus superannuation.

Minnovare is an Australian-based innovation company, embarking on a path of aggressive growth. From their humble beginnings in Western Australia, their integrity and passion has led to successful expansion across Australia, and throughout the international market.

Minnovare believe their people are the key to their success, and employ a progressive, ambitious and talented team who are dedicated to their vision and determined to deliver new standards of service across the industry.

An exciting opportunity exists for a bright, enthusiastic Technical Support and Training Officer to join Minnovare’s Perth-based team and become a part of their success. Your role will primarily involve implementing the company’s technology in some of Australia’s largest and most remote mining operations. Reporting to the Operations Department, you will be considered an integral part of the team. Your solutions-based attitude and desire to share innovative ideas with the team will be highly valued. In addition, your proactivity, enthusiasm and authenticity in providing first class customer service will facilitate your successful delivery of training, ongoing support and customer engagement.

Duties

• Attend remote underground mining operations to provide customers with technology implementation and training.
• Provide customers with ongoing technical support and advice through regular communication.
• Accurately record client communication and other relevant data within the CRM system.
• Address technical issues or troubleshooting field calls/emails from customers.
• Clean, test and repair technological devices prior to dispatch.
• Maintain the technology’s maximum utilisation rates and generate technology status and usage reports.
• Attend mine sites as required per operational requirements.
• Manage distributors’ technical support training and stock requirements.

The Ideal Candidate

Experience

• Experience working on remote mine sites essential.
• Training and assessment experience desireable/advantageous.
• Experience in the repair and maintenance of technical equipment advantageous.
• Experience within the underground or drill and blast industry desirable.
• Inventory management experience desirable.

Technical Skills

• Excellent computer literacy and proficiency.
• Certificate IV in Training and Assessment advantageous.
• Current C Class unrestricted manual license mandatory.

Role Competencies

• Energetic, self-motivated and initiative driven.
• Excellent interpersonal skills, with the ability to comfortably build rapport with personnel across all levels.
• Proven ability to work effectively as a team member as well as being capable of working autonomously with minimal supervision.
• Willing to spend 50-75% of their time working on site, with the ability to travel within short notice.
• Engaging, helpful and patient.
• Enjoys problem solving.
• Welcomes variety and change.

Cultural Fit

• Values and demonstrates integrity and teamwork.
• Passionate, energetic and driven.
• Inquisitive and solution-driven, seeking continual improvement.

Benefits

• Base salary $85,000, plus superannuation.
• Travel allowance.
• Additional $100/day site allowance.
• Opportunity to travel throughout Australia and potentially internationally.
• Opportunity to work closely with the executive and engineering teams to make a meaningful impact on the company’s growth and success.

Start Your Application

Applicants must have legal rights to work in Australia and must be able to provide two senior management referees.

Submit your resume and cover letter to Ivy at [email protected]. Applicants who appear to meet the role requirements will receive the selection criteria via email. Please ensure your junk mail is also checked for the selection criteria.

Further information can be obtained by emailing Ivy.