Technology Product Specialist

Summary about this job

Detail information about job Technology Product Specialist. Terms and conditions vacancy

About the opportunity:

WesTrac has set the benchmark in equipment solutions, providing customers across Western Australia, New South Wales and Australian Capital Territory with award winning support across the mining, construction and transport industries.

WesTrac’s vision is to be the Customers First Choice in Equipment Management Solutions. To achieve this, we put safety first and have the right people in the right roles.       

We are seeking Technology Product Specialist’s (TPS) to join the South Guildford team at our headquarters in Western Australian. The Product team are responsible for the Technical Support and customer management of the Technology Product suite. As the TPS, you will be responsible for supporting our suite of Caterpillar and WesTrac’s technology products. You will be accountable for providing product knowledge and a structured, documented approach to internal and external engagements to ensure success.

Other accountabilities include:

• Act as the Subject Matter Expert (SME) for the Technology product
• Assist in the investigation and root cause analysis to resolve product problems being experienced
• Develop, document and maintain technology knowledge centre to improve future efficiency in resolving recurring problems
• Provide technical support to internal and external customers who utilise on-board hardware and/or software & various radio technologies
• Submit incident and problem information to Caterpillar and other manufacturers as required
• Provide technical support to the Technology training team    

Why is this role right for you?

To be successful in this role, you will have demonstrated experience in a similar role within the mining or construction technology sector. You will have a background in Engineering (Mechanical, Mechatronics or Electrical) and a solid understanding of project management principles. You will possess a high level of initiative, problem solving skills with the ability to follow through to required outcomes.  You will enjoy being part of a team with the ability to coach and mentor individuals and provide relief training for teams in a classroom, office and work site environment.

Benefits we can offer you:

WesTrac offers competitive remuneration packages and many other benefits which include:

• Salary sacrificing options i.e. airline membership, motor vehicle etc.
• Income Protection Insurance
• Paid Parental Leave 
• Wellness Program
• Partner Discount network   
• Employee Assistance Program (EAP)
• Discounted health insurance

WesTrac Pty Ltd is committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates