Head of Operations

Summary about this job

Detail information about job Head of Operations. Terms and conditions vacancy

Head of Operations

Zanui is Australia’s online destination for the latest trends in home living, style and design. Incubated by Rocket Internet SE, our company is growing rapidly in a highly competitive market. Our leaders encourage staff to think critically and speak openly. Located in Surry Hills, this is a great opportunity for an exceptional individual to take the reins of one of our key business units and run with it in the skyrocketing online retail space.

We have a fantastic company culture, with a strong focus on autonomy and responsibility. Our team is self-motivated, passionate about their work, and loves coming to work to contribute towards bringing lasting and meaningful customer experiences.

We are after someone who is methodical, self-driven, and tenacious, who loves to take on a new challenge. You will be leading multiple operational teams in the strive towards the seamless & satisfactory delivery of thousands of products to our customers. 

Your Responsibilities

As our Head of Operations, you will be fully accountable for drawing compelling results and scalable solutions from all of our supply chain, customer service, and warehouse functions.

• Reporting to the Managing Director, this role will assume responsibility and ongoing management of the company’s supply chain from importing goods into our warehouse and coordinating a network of 300 drop shipping suppliers and multiple couriers to managing customer service
• Manage operations P&L to achieve business objectives
• Manage logistics, customer service and warehouse teams (working between our HQ and the warehouse)
• Review existing contracts with third parties and assess opportunities with new partners to continually optimise the company’s operations
• Devise, implement and monitor strategies, in conjunction with cross-functional teams to produce scalable, lean and cost effective operations processes
• Coordinate workloads to ensure that all teams within operations are able to deliver upon expected workloads within strict time periods, and within fixed budgets
• Closely work with the engineering team to guarantee operations and processes are running smoothly, and to define new product requirements and coordinate their implementation
• Oversee payment related matters including liaising with payment providers and coordinating the fraud prevention process

Ideal Candidate

• Tertiary education: Bachelor’s Degree in business, supply chain management, economics or finance from a top university
• At least 5 years’ experience in an ecommerce operations management role
• Financial modelling and analysis in order to understand and monitor critical business measures
• Ability to think on a broad scale, across many systems, processes, requirements, and timelines, in order to understand and bring about tangible results from high level objectives
• Strong business acumen and exemplary organisational skills: ability to break down business strategies into effective actions
• Strong leadership skills to lead operational teams to achieve continuous improvement projects
• Strong business negotiation skills and interpersonal influencing skills
• Excellent written and verbal communication skills: including the ability to communicate with different levels of the organisation
• Excellent project management skills to coordinate multiple projects at the same time
• Ability to be flexible & adaptive: to quickly switch from working on different projects to providing immediate solutions if critical issues occur
• Innovative problem solver with a high level of abstract reasoning
• Advanced command of MS Excel, VBA, and SQL
• Practical understanding of ERP components
• Practical understanding of WHS

Why we should be your first choice

• Our leaders respect innovation, and we will give you the autonomy to construct your future here with us like no other company
• Work with like-minded individuals who are committed and passionate about seeing the business expand to new heights
• Our managers listen to our employees and enjoy empowering passion
• We have a relaxed environment with an open-plan office, Xbox lounge, ping pong and drinks supplied for our Friday meetings; casual Friday is everyday

Apply Now

To be considered please include your cover letter, CV, availability to commence and salary expectations and apply via our careers page: 

https://www.zanui.com.au/careers

Agency applications currently will not be considered