State Online Manager - WA, NT and SA

Summary about this job

Detail information about job State Online Manager - WA, NT and SA. Terms and conditions vacancy

The role

In partnership with the State General Manager, you will create and execute the Online Strategy for Western Australia, South Australia and NT.  You will lead and manage the provision of appropriate resources support to stores to deliver outstanding customer service, and continuously improve operations to support our online customers.

To be successful, you’ll have:

• strong and pragmatic influencing skills and stakeholder management experience at senior level
• demonstrated retail leadership experience to a Regional Manager level or similar
• a deep understanding of supermarket operations, including growth of new and existing business units
• the ability to identify new growth or operational efficiency opportunities to be deployed across a state
• effective people leadership and engagement capabilities which will allow you to deliver improved Online store network
• experience of managing implementation phases of major change projects in a high pressure environment
• tertiary qualifications in Business or a related commercial discipline
• ability to identify performance trends and synthesise route causes to generate actions towards improving results
• a background in identifying, analysing and discussing links between sales, availability and fulfilment data with all levels of the business leadership team
• a sound approach to influencing State, Operations & Regional managers, coupled with the prowess to deliver positive and engaging messages to team members in stores
• the capability to manage and deliver large budgets in agreed timeframes

Your key responsibilities will be to:

• partner with the State General Manager to drive accountability in stores, to deliver sustained and effective key performance indicators such as availability, efficiency, and fulfilment
• oversee the state Business to Business operation and key accounts to grow sales and profit, building strong relationships with our key account customers
• ensure on time implementation of key projects and initiatives, including delivery of costs 
• support State, Operations and Regional Managers to identify ,develop and execute new opportunities for driving sales and coverage of Online function
• design, develop and deliver localised strategies to maximise sales and satisfaction
• build and drive a culture of customer service and profitable sales
• support continuous improvement activities within the ways of working

Culture

Coles is a fast-paced, constantly changing business that focuses your talents and challenges you to perform at your best.

As a team, we’re bold with ideas and operate with pace and passion, always looking for better ways to transform retail and delight customers.

Benefits 

Not only will you receive a competitive salary, you’ll also have access to these great benefits:

• a 5% discount when shopping at Coles, Kmart, Officeworks and Target
• learn new skills and develop your existing capabilities - we provide excellent ongoing training and development
• 12 weeks of paid parental leave for primary care givers and 1 week of paid leave for secondary care givers

About us

Today, Coles is one of Australia’s iconic retailers, providing a range of fresh food, groceries, general merchandise, liquor and fuel to millions of customers every week.

We have a combination of over 2,400 retail outlets across Australia covering Coles supermarkets, Coles Express fuel and convenience sites, Spirit Hotels and liquor stores under Liquorland, Vintage Cellars and First Choice Liquor branding.

While some things have changed over the years, one thing remains the same – our customer first strategy. We have over 112,000 fantastic team members across the country that are focused on making life easier for our customers and making a difference to the communities we serve every day.

Please Note

We prefer to deal with you directly and have not engaged an agency for this role, so if you’re interested, please apply. 

At Coles, we aim to ensure our team represents the community we serve, embracing the richness of Australia's diverse population.