Full Time Sales Associate - Coach Store Pacific Fair
The Sales Associate contributes to achieving store goals in sales, productivity, and service by utilizing COACH selling skills and service training.
Summary about this job
Other
Company: Coach Store Australia Pty Limited
Location: Gold Coast
Work type: Full Time
Salary: n\a
Phone: +61-8-3059-1221
Fax: +61-2-3941-2651
E-mail: n\a
Site: n\a
Detail information about job Full Time Sales Associate - Coach Store Pacific Fair. Terms and conditions vacancy
- Leading global luxury brand
- Great career development opportunity
- Inclusive & collaborative environment
About the business
Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, re-imagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
About the role
1. SALES :
- Utilizes resources effectively to impact individual productivity
- Takes ownership and accountability for individual productivity
- Understands how individual productivity impacts the store
- Consistently achieves sales goals
- Work with multiple customers simultaneously
- Tailors approach to different customers by reading cues
2. SERVICE COMMITMENT:
- Able to handle and offer solutions to customer issues appropriately and involve a manager when necessary
- Consistently anticipates and meets customers' needs
- Services all customers according to the Coach Approach standards
- Engages customers in conversation and builds relationships
- Maintains an energetic presence and displays a high level of enthusiasm on the sales floor
3. SELF DEVELOPMENT:
- Consistently asks for and is open to feedback from supervisor
- Acts on feedback from managers to improve own performance or address development issues
- Aware of own strengths and development needs and communicates them to supervisor
- Seeks knowledge and information to improve individual performance
- Adapts to constantly changing environment by changing own plan, schedules etc.
- Challenges self to continually meet new goals
4. COMMITMENT IN COMPANY VALUES:
- Able to resolve conflicts in a positive manner
- Participates as a team member and encourages team to meet and exceed performance standards
- Champions company initiatives and supports management decisions
- Committed to individual development plans
- Participates in recognizing and celebrates team successes
- Creates partnerships with team members
- Maintains open, two way communication by keeping people informed
5. COMMUNICATION:
- Demonstrates appropriate non-verbal communication
- Communicates professionally with diplomacy and tact
- Communicates effectively with peers, and supervisors
- Consistently uses Coach Communication tools to remain informed of individual performance, store performance and company information.
- Maintains composure during difficult conversations, or situations
6. INTEGRITY/PROFESSIONALISM:
- Represents the brand appropriately in all situations
- Ensures own compliance to company guidelines
- Demonstrates professional ethics
Benefits and perks
- Employee purchase program - enjoy amazing products with exclusive discount rate.
- Great global learning and development opportunities
Skills and experience
- Experiences in a retail or hospitality environment.
- Knowledge of cash register systems, and basic computer skills
- Strong sense of optimism, innovation and inclusivity
- Passionate about the brand and service
- Ability to communicate effectively with customers and staff, maneuver sales floor, the ability to meet moderate stockroom lifting requirements.
- Ability to work flexible schedule to meet the needs of the business, including nights, weekends and holidays