Department Manager

Summary about this job

Detail information about job Department Manager. Terms and conditions vacancy

Founded in 1856, Burberry today remains quintessentially British, with outerwear at its core.  Digital luxury positioning and intensive focus on design innovation, quality and heritage icons ensure continued brand purity and relevance globally across genders and generations. Burberry believes that in order to be a great brand it must also be a great company and constantly leverages the energy of its compassionate and creative thinking culture to continually innovate and drive the brand forward. Headquartered in London, Burberry is a design, marketing and retail led business with a global reputation for innovative product design, digital marketing initiatives and dynamic retail strategies.

The Purpose

Through your passion for the brand and product you will lead your team to deliver exceptional service while delivering an iconic experience for them. You will be responsible for the efficient running of your department and manage the overall store operations in accordance with the store's business goals and objectives. 

Key Responsibilities:

• Lead a high performing customer facing and service orientated department. Coach and provide feedback to the team as necessary to ensure all customers serviced in the department are given the full Burberry Experience in line with brand strategies.
• Set performance targets and drive department productivity and profitability e.g. conversion rates, sales, UPT, AUR, customer data capture etc.
• Plan your department schedule in accordance with peak business hours, ensuring customer traffic and demand can be met with the right employees at the right time
• Ensure all of your team members are fully trained in the Burberry Experience, have sound product knowledge and are aware of company policies and procedures.
• Recruit, on-board and develop the department to ensure you have the right team and Specialists for your product area(s) to be able to serve customers passionately and effectively.
• Cultivate customer relationships to create 'loyal advocates' for the Brand and leverage your team to achieve the highest quality of customer profile capture with every transaction.

Knowledge, skills and experience required

• Ability to demonstrate excellent leadership and people management skills. Proven ability to recruit, train, develop and assess talent.
• Strong verbal and written communication skills.
• Proven ability to increase sales and profitability.
• Proven ability to drive and maintain exceptional customer service standards.
• Demonstrate sound commercial and brand awareness.

From the moment that you join our team we aspire to make your employment experience a memorable and engaging one. Our people are passionate and proud of Burberry and our product; this energy, attitude and spirit define us.

If you are energetic, hardworking and thrive in a collaborative and fast paced environment then please apply!

Please be aware that only those with permanent eligible work rights in Australia will be considered for this position.

Please be aware that only those with permanent eligible work rights in Australia will be considered for this position.