Retail Assistant

Summary about this job

Detail information about job Retail Assistant. Terms and conditions vacancy

• Central Location
• Australian Owned Company
• Be a part of a dynamic, driven and successful team

Who are you?

YOU are an outdoors fanatic – someone who is active in sports shooting, off-roading, adventure, camping and has extensive experience in all facets of retail/e-commerce selling products that align with all things 'outdoors' – with a special focus on the Shooting Sports in Australia. 

You are looking for a unique opportunity where you can work and effectively combine your passion for the outdoors/shooting, off-roading with a business that is setting its sights on becoming the destination point for all Australians looking for that 'unique' experience in product selection, product availability and the most responsive, knowledgeable customer service team available.

You have an understanding of firearms and associated products.

Who are we?

The Lightforce Group incorporating:

• EuroOptic Australia (based in Adelaide, Australia)
• Lightforce Australia Pty Ltd (based in Adelaide, Australia)
• Nightforce Optics (Based in USA)
• Paroo Pastoral Company (Based in NSW)

With more than 30 years' experience, we are a global leader in manufactured portable lighting systems as well as driving lights, rifle-scope optics and lighting accessories.

Quality We pioneer the use of modern composite and eco-friendly materials.

We continue to see growth in customer loyalty and confidence right around the world.

Innovation

We continue to win awards for home-grown design and manufacturing, which will lead to growth of Australian jobs.

Our Culture

We are building a culture underpinned by our High Performance Culture Program where we collaborate, innovate and inspire each other and our customers.  We work collaboratively with multiple stakeholders including colleagues and the Board.

We are proud to be our customers 'partner', whatever their pursuits be it 4WDriving, camping, hunting, shooting, farming, adventure or supporting Military/Law Enforcement around the world.  

One of our greatest satisfactions is working with our teams of professionals who share their knowledge, respect our values and support each other to achieve our collective goals.

The role

• Communication with customers, discussing and assisting in a timely manner relating to generating sales, reviewing order status, processing and discussing warranties, technical, and other customer service queries. Communication and contact will be through face to face with customers in store, phone contact, email correspondence;
• Maintain knowledge of new products and related technical information to ensure provision of accurate and relevant advice;
• Strive for the best customer experience at all times;
• Any other customer service duties as required.

In order for your application to be considered, you must have:

• Firearms licence, knowledge and active in any shooting sport or hunting;
• Knowledge of Microsoft office programmes;  
• Extremely high attention to detail;
• Effective communication skills – including verbal & written;
• Common-sense commercial acumen;
• Excellent intrapersonal and interpersonal skills
• Demonstrated high degree of honesty and openness in all interactions with management, staff and external stakeholders;
• High levels of emotional intelligence;
• Professional presentation;
• A passion for people and team work;
• Ability to prioritise workload;
• A flexible and helpful approach.
• Minimum 2 years' experience in a similar retail or associated role.

Special Conditions

• Current Firearms Licence
• Recent Police Clearance/Criminal History Check (no older than 6 months)
• Must be prepared to undertake psychometric testing
• Must be prepared to contribute to KPI development and work towards agreed KPI

If you believe you have these skills and abilities and can demonstrate a high commitment to exemplary customer service communication ability, along with possessing a natural technical capability and problem-solving skills we look forward to receiving your application for this retail assistant position including a 1 page cover letter.

If you would like further information, please feel welcome to contact Greg Delpin on (08) 8440 0888 for a confidential discussion.

Applications close 30/7/18

Please note that applications from agencies will not be considered at this time.

To be eligible to apply for this role you must be legally permitted to work in Australia.