Customer Service Consultant
Do you love retail and have solid administration skills BUT want your weekends back ? Keep reading ...
Summary about this job
Other
Company: Ecco Shoes
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-2-4464-6445
Fax: +61-3-6405-4065
E-mail: n\a
Site: n\a
Detail information about job Customer Service Consultant. Terms and conditions vacancy
COME WALK THE WORLD with US!
ECCO, a world leading brand of shoes combining style and comfort, has built its success on uncompromising quality, innovative technology and the design philosophy, “the shoe must follow the foot”. ECCO is the only major shoe manufacturer to own and manage every step of the shoemaking process, and its employees are the life force behind its products, designing, developing, producing, and taking responsibility for every detail. ECCO products can be found in 4,000 branded sales locations in over 90 countries, a growth fuelled by ECCO’s consistent aim of making the best shoes in the world.
Due to an opportunity opening up in the Support Office based in Baulkham Hills, we are seeking a passionate and dedicated Customer Service Consultant to join the team.
As an ECCO Brand Ambassador, you will play an integral role in providing first contact resolution and support for both current and potential ECCO consumers for the e-commerce Team.
Other responsibilities will include:
- Responding and managing incoming E-Commerce/general calls and emails
- Support customers with queries relating to online searches and product information
- Releasing e-commerce orders in a timely manner
- Processing daily returns
- General administration duties supporting Customer Service and E-Commerce
The successful applicant will have:
- Experience in a similar customer service environment
- Exceptional phone manner and conflict resolution skills
- Retail operations experience would be highly regarded
- Solid and efficient MS Office skills
- Ability to manage competing priorities
- Strong administration and co-ordination skills
- A passion to provide our customer a ‘first class’ customer service experience
ECCO provides an attractive staff incentive program to all team members and a progressive working environment for those who are seeking a career in retail. This is a great time to be joining ECCO as it continues to expand its retail operations throughout Australia.
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