Customer Service Guru

Summary about this job

Detail information about job Customer Service Guru. Terms and conditions vacancy

• Team Driven Environment
• Monday to Friday - No weekend work
• Performance based Bonuses - Customer Satisfaction based - NOT SALES!

Retail Assistant - Automotive Performance Parts

Are you an automotive enthusiast? Do you resonate with customers and their needs? Do you have super high levels of customer service skills?

How would it feel to be able to join Australia's leading high performance automotive store full time Monday to Saturday helping car enthusiasts build cars and select the right solutions?

Do you want to join an organisation where what you do is so much more than 'just a job'? 
If this sounds like you, then read on...


ABOUT SPEED PARTS:

Speed Parts Pty Ltd operates some of Australia's leading high performance parts and accessory stores and brands both in-store & online, having assisted hundreds of thousands of Australia's motoring enthusiasts since 2005 in the pursuit of building their dream machine.

With some of the brightest and most experienced high performance parts guys in the country, our team is brought together by a core passion for delivering the worlds best high performance brands to our customer's door.

This is what inspires and drives us each day to help Australia's motoring enthusiasts world class products to pursue their dream build and take their rides to the next level of modification.

All these are the reasons why our stores have placed in eBay.com.au top 50 sellers for the past five years running.

Our mission is to become the Australia's #1 Automotive Parts & Accessory store and you'll play an important part in helping us to achieve it. 

When you enter into The Speed Parts family you'll be part of a culture that is uplifting, fun, committed, rewarding and will challenge you to grow like never before. 

This is your opportunity to make a substantial impact in our growing team of Customer Support Officers and continue our growth to becoming Australia's #1. 

KEY ARES OF THE ROLE INCLUDE:

• Assisting both public and trade customers who walk into our Hallam store
• Sourcing parts we have access to from our suppliers
• Escalating unresolved problems 
• Meeting KPIs as set out by the business 
• Maintaining a minimum standard on calls, which will be monitored 
• Identifying issues and resolving with little impact to the customer 
• Handling inbound calls for the Sales Team 
• General administration tasks 
• Other ad-hoc duties as required

WHAT YOU'LL NEED TO SUCCEED

The successful candidate will possess the following skills and experience:

• Enthusiasm for high performance cars
• Excellent personal hygine and presentation
• Excellent telephone manner 
• Excellent numeracy and literacy skills 
• Attention to detail 
• Problem solving and decision-making skills 
• Excellent written and verbal communication skills 
• Proficient in the use of Microsoft Office suite of software
• Willingness to be coached into becoming a sales solutions professional

WHO WE'RE LOOKING FOR:

• You are passionate and serious about a career in customer service, I mean serious – you love it.
• You have a desire to grow, learn and are comfortable being challenged and pushed 
• You would like to be taught how to apply a methodical approach to customer support, identify and understand the underlying issue
• You love training, Customer support culture and being coached on how to improve and win more customers over
• Willing to give 100% to achieving and exceeding sales KPI's on a daily, weekly and monthly basis.
• Someone who embraces change and sees the opportunity within it 
• An elite communicator with a professional phone manner 
• Someone who wants more than 'just a job' 

WHAT'S IN IT FOR YOU?

• Access to Speed Parts vast range of products at wholesale prices and access to our unparalleled  knowledge base
• Great  training 
• Ongoing professional development 
• Led by a passionate executive and leadership team  
• Mentored by experienced leaders 
• Surround yourself with a team that will push you to become better each day 
• A vibrant, fun, and inspiring working environment 

We are looking for people that not only embrace challenge, but THRIVE on it. If you're dedicated to whatever you put your mind to, hard working, but enjoy life and you want to be part of something special that is going to change the face of online retail then this could be role for you. 

APPLY NOW.

No recruiters please. Email [email protected]