Social Community Manager - Japanese

Summary about this job

Detail information about job Social Community Manager - Japanese. Terms and conditions vacancy

Our client is seeking a highly motivated Japanese speaking community moderator in Australia to engage and grow their customers' communities across their various social channels. This regional community moderator will serve as a daily support in charge of monitoring and engaging across a brand’s social presence, and reporting on customer insights through qualitative and quantitative analysis.

An ideal candidate will not only have a deep understanding of social networks, technology, and trends in their region, but will be confident, creative, and effective in engaging a social audience. They will be master multitaskers, communicators, negotiators, and constantly strive for flawless execution. They will take ownership in their projects and communities while also working collaboratively with a global team to develop social response strategies that meet and exceed their customers' business objectives.

The position is 100% remote, you don’t need to be based in Sydney - just in Australia. You work from home. Candidates must be fluent in Japanese and well nuanced in the culture, language and trends within Japan and its surrounds. This moderator will work roughly 20 plus hours a week. The work needs to be performed during the peak times for the country of focus.

Major Job Functions:

• Monitor and manage customers’ brands across all major social networks and actively mine social conversations for relevant information and opportunities to engage
• Answer social inquiries competently and efficiently to educate, inform, and engage our audience
• Ability to empathize with your community and balance customer realities, coordinating with internal teams as needed to resolve sensitive issues and provide great brand experiences in short amounts of time
• At times, manage high levels of inbound conversations, constantly identifying workflow best practices and efficiencies that scale

Key Features and Skills Needed:

• Previous moderation, online social care and/or social media management experience is preferred, ideally 1-3 years
• Strong familiarity with key social platforms including Facebook, Twitter, and Instagram
• Someone that demonstrates passion for social business and wants to grow in the social and digital marketing space
• Ability to rapidly assess, analyze, and escalate sensitive issues to their team for resolution
• Demonstrated initiative and independence, is consistent and dependable; is also flexible and willing to go the extra mile to help a teammate, customer, or community member
• Excellent project management and organization skills; ability to manage multiple projects and prioritize based on fluctuating customer needs
• Excellent editing and proofreading skills; ability to think critically about content in context of brand messaging, goals, and voice
• Occasional evening and weekend coverage may be required

If this is of interest, please apply to this advert with your CV. Please write a paragraph in English as a cover letter or accompanying body text explaining why you are suitable.