Client Experience Advisor - Australia & New Zealand

Summary about this job

Detail information about job Client Experience Advisor - Australia & New Zealand. Terms and conditions vacancy

• Enthusiastic and close-knit team culture
• AECOM offers flexible working arrangements (e.g.flexible start and finish times)
• Can be based in Melbourne, Brisbane or Sydney

• Enthusiastic and close-knit team culture
• AECOM offers flexible working arrangements (e.g. flexible start and finish times, subject to work requirements)
• Can be based in Melbourne, Brisbane or Sydney

The Role

Working under the direction of the Client Experience Manager, this is a relationship driven role for a professional who can help drive and implement our Client Experience Improvement Program for the Australia and New Zealand business on a 12 month fixed term contract. The role can be based in Melbourne, Brisbane or Sydney.

With a good program established – we want to take it to the next level and continue to embed a consistently great client-culture across the AECOM business.

Responsibilities:

The Client Experience Advisor is responsible for:

• Supporting the Client Experience Manager in the delivery of the client experience programme
• Developing strong relationships and working across the business with key stakeholders to deliver projects to improve our client service
• The coordination and delivery of our Client Engagement learning and development project
• The coordination and delivery of projects to enhance our existing key client relationship program (CAM)
• Providing analysis and reporting on our Voice of Client program data
• Supporting the Client Experience Manager to identify trends in client insights to drive prioritisation of organisation wide changes to process, systems and governance
• Understanding our clients’ needs deeply  to ensure our client experience delivery is addressing their points of pain or areas of opportunity for AECOM to differentiate
• Be the advocate for our clients voice throughout the business

About You

You will have 4+ years' experience in business operations, marketing, HR and/or change management and formal qualifications to back-up your areas of expertise. You’re passionate about client experience, with an ability to engage in client conversations and build relationships over the phone & face to face. As a proven problem solver, you anticipate and address issues and actively contribute to business management solutions. Your can-do proactive attitude will help you find opportunities to go above and beyond for our clients

Your colleagues can vouch that you:

• Have an amazing ability to build trust and relationships quickly with stakeholders and colleagues
• Demonstrate excellent verbal and written communication skills, with the ability to influence others
• Have great analytical skills that you can draw and articulate clear insights from
• Have experience managing projects/key activities
• Work with both internal and external clients to solve problems and provide support
• Have strong multi-tasking and organisational skills, with the ability to prioritise workload to meet required deadlines
• Are a proven problem-solver, who anticipates and addresses business issues
• Are comfortable working with ambiguity and can take action with incomplete data
• Operate well in an action-oriented environment which is dependent on cross-functional cooperation

  Sound like you?

Benefits at AECOM

The Workplace Gender Equality Agency (WGEA) recognises AECOM as taking a sophisticated, holistic approach to supporting women and men's equal participation throughout our workplace.

We provide a diverse and inclusive work environment and offer many benefits to ensure your professional development & wellbeing.

• Flexible start and finish times, working from home, part time and job share options
• Paid Parental and Partner Leave
• Purchased additional annual leave + salary packaging
• Corporate Employee discounts from up to 400 retailers
• Wellbeing benefits eg. Vaccinations, health insurance discounts
• Employee stock purchase plans
• Professional memberships
• Study assistance
• Professional and technical development opportunities.